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Associate Customer Sales Manager
The Associate Customer Sales Manager (ACSM) is a vital internal sales position that delivers actionable business insights to support growth on the Club team. The ACSM leads customer/category analysis and selling-story development, proactively shapes sales planning through insights, and helps raise the team’s analytics and data storytelling standards. This role partners cross-functionally with marketing, finance, retail, supply chain, and the Data team to ensure strong target delivery, clear performance routines, and continuous improvement of reporting and tools.
Essential Functions & Responsibilities
- Lead the development of insight-driven presentations and narratives for internal and external audiences, translating complex data into clear implications and actions.
- Own and evolve core business routines (Customer meeting support, post-event tracking, performance updates, SOPs), improving consistency, speed, and decision making.
- Identify key volume drivers, diagnose performance shifts, and communicate prioritized opportunities/risks with recommended actions.
- Develop customer-specific selling stories that connect category insights, consumer/shopper behavior, and Kraft Heinz initiatives to commercial outcomes.
- Facilitate monthly forecasting reviews, identifying bias and opportunities, and validating data integrity.
- Forecasting and tracking of rotational products as well as management of sell through and markdowns
- Ensure customer, consumer, and category insights are delivered on time with strong data accuracy, clear assumptions, and appropriate caveats.
- Analyze key merchandising events and provide actionable points of view on compliance, execution, consumption, and value; define what “good” looks like and track it.
- Evaluate and advise sales and RGM teams on key market dynamics such as Value to Market, competitive promotions, digital shelf review and event analysis.
- New item set up/ new item form - work with BU to get specs, verify accuracy, and upload to customer’s system before first ship.
Expected Experience & Required Skills
- Demonstrated corporate sales and/or category management experience with strong understanding of business processes.
- Strong ability to operate within a Customer Business Team framework, applying a customer-first mentality and proactively driving toward objectives.
- Strong planning, organization, and prioritization skills; comfortable managing multiple deadlines and shifting business needs.
- Advanced analytical skills with experience using syndicated data and panel data; ability to synthesize insights into clear recommendations.
- Proven communication skills (written, verbal, presentation) with strong executive-ready storytelling.
- Power BI experience (report and dashboard creation) preferred; ability to translate business questions into scalable reporting.
- Strong Excel and PowerPoint skills; familiarity and strong desire to expand capabilities with Circana and Numerator.
- Ability to work independently and as part of a team; strong collaboration skills with cross-functional partners.
- High ownership mindset and comfort with ambiguity; self-starter with strong attention to detail and a growth mindset. Strong problem-solving skills with a bias toward action and continuous improvement.
Work Environment & Schedule
This position is a remote role, with the opportunity to work in office, if in close proximity to a KHC office with capacity.
Physical Requirements
Physical demands include but not limited to:
- Operate a computer and view screens for ~100% of work schedule.
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