Associate Customer Strategy Manager

Associate Customer Strategy Manager

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.

Role reports to:

Senior Manager Customer Strategy

Location:

North America, United States, New Jersey, Summit

Work Location:

Hybrid

What you will do

The Associate Manager is responsible for enabling the achievement of forecast and the brand objectives for Digestive Health & Eye Care through instituting strategic business plans that integrate, align, and achieve customer and Kenvue business goals. Lead the planning process and play a meaningful role in influencing go-to-market strategies, own the new-item launch process for assigned brands, and coordinate the customer specific marketing efforts. Serve as a liaison between Sales and Marketing by providing “voice of customer” to Marketing and by providing knowledge of marketing and brand strategies to the field. Provide in-depth analytics and insights for the team and customers.

Key Responsibilities

• Communicate key strategies, insights, and initiatives between field and internal teams; Gain alignment across a matrix environment to support goal achievement; Develop and present customer, category, and brand reviews to drive brand and category performance.

• Analyze trends and develop insights for Sales and Strategy. Organize, analyze, and draw conclusions and insights from syndicated data sources and translates findings for application at the customer team level.

• Collaborate with cross-functional partners such as Marketing, Supply Chain, Trade, and Finance to track orders and ensure product shipment allocations meet company guidelines; Partner with internal team members to develop and execute the pricing strategy.

• Partner with internal team members (i.e., Shopper Marketing) on research and outputs.

• Lead business planning process by preparing insights and analytics to support marketing strategy, preparing planning templates, communicating the process, and conducting internet meetings to complete the customer and sales team planning processes; Lead cross-functional team members in development and implementation in the 4Ps; Ensure execution of plans through regular communication and interaction with the customer team and in-store visits.

• Provide sales volume input for the assigned brand to increase accuracy of the SKU-level forecast; Conduct regular update communication sessions between groups to ensure alignment across teams on forecast attainment.

• Seek out and secure funds from brand or marketing to support sales efforts; Ensure promotional and marketing initiatives remain within budget; Maximize trade spend dollar allotment by tracking and monitoring return on investment of trade funds to achieve enhanced share with minimal expenditure. Develop and manage promotional programs, such as special packs, coupon packs, and in-store displays, to support customer sales, while monitoring performance report results.

• Participate in special projects as assigned by the supervisor.

What we are looking

Required Qualifications

• A minimum of a Bachelor’s degree is required

• A minimum of 4 years total work experience (or 3 years CPG) in marketing or sales

• Must have the ability to work effectively within a fast-paced, complex matrix, changing environment

• Ability to influence decision makers up and down two or more levels, with and without direct authority, to ensure a fully aligned customer/company business plan

• Ability to complete projects and follow processes to deliver results, including volume achievements

• Ability to plan and execute the business planning process

• Demonstrate effective communication and negotiation skills

• Ability to devise and deliver persuasive presentations, based on data-driven insights and facts, to gain support for business strategies and/or initiatives

• Ability to manage funds and resources to deliver the greatest outcome for the company

• Strong computer skills, including MS Office Suite applications, database information sources, and web applications require

• Ability to travel up to 10%

Desired Qualifications

• Special projects are an integral part of this role, and the ideal person should be comfortable operating in a dynamic, fast past environment.

#LI-SR1

What’s in it for you

$110,500.00 - $156,000.00

This takes into account a number of factors including work location, the candidate’s skills, experience, education level & other job-related factors.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.