Associate – Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Functional Description:

American Express is on a journey to provide the world’s best customer experience every day. The Commercial Data Office (CoDO) team, within Global Commercial Services (GCS), is focused on powering the best customer experience and business growth through streamlined data. With continuous changes in the regulatory environment and innovation through data evolving, we play a key role in strengthening GCS critical enablers and supporting new growth opportunities. In partnership with the Enterprise Chief Data Office and across GCS, CoDO is tasked with building new, innovative data solutions for our customers, while adhering to regulations and data management standard methodologies.

The team’s mission is comprised of 3 pillars:

• Drive Strategic Growth & Revenue –Defining the vision and roadmap to enable data as a key asset to power business growth.
• Modernize Data Management –Ongoing data management, data discovery and collaboration across business and technical teams
• Ensure Health of the Commercial Business – Striving for 100% reliability of current data platforms and capabilities while developing more agility and scalability for the future

About the Role

The Associate – Product Solutions, Inbound Data Capabilities will report directly to Manager - Product Solutions, Inbound Data Capabilities. They will be responsible to build scalable, robust, and sustainable products for Inbound Capabilities Team to ensure simple, timely, and efficient integration of data from external sources for all commercial products. He /She will be responsible to work with GCS Technology and other business units to support the current business priorities and goals, while powering future growth.

Responsibilities

• Strong Product Solutioning and Analytical mindset
• Ability to write effective user-stories and maintain healthy product backlog leveraging enterprise level scrum tools.
• Excellent oral and written communication, including presentation skills
• Develop, maintain and enhance product documentation based on requirements.
• Critical thinking and ability to link business requirement to product specifications.
• Identify and document dependencies and risks.
• Monitoring development & UAT progress by tracking activity, recommending actions and escalating appropriately to leaders
• Production support and data analysis to ensure integrity of data post implementation.
• Issue\Query management including investigation and root cause analysis.

Minimum Qualifications

• 1-3 years of experience in Product Development/Solutioning or Product Analytics role
• Bachelor’s degree in computer science, computer engineering, other technical or business discipline highly desired.
• Ability to write clear and effective user stories in JIRA, Rally or equivalent and maintain product backlog.
• Self-starter and has strong problem-solving skills with an attention to detail.
• Ability to understand and anticipate user and customer needs with respect to data solutions
• Good Analytical Mindset with prior experience in any Data Analytics tools like SQL, Python or Excel
• Team player and the ability to manage multiple priorities simultaneously
• Excellent verbal and written communication, capacity to articulate complex logic concisely to a non-technical audience.
• Proven ability to quickly identify issues and/or risks as well as possible solutions and mitigation plans.

Preferred Qualifications

• Knowledge of Jira, Rally or equivalent and delivering via agile methodologies and practices.
• Familiarity with project methodology (SDLC, Waterfall, Agile) and related testing methodologies and tools (Rally\Jira).
• Good understanding of data products, scalable architecture & infrastructure
• Analytical experience with tools like SQL, Python, Hive or Tableau etc.
• Prior Experience in Product Management or equivalent role
• Confident with the ability to challenge the status quo and drive innovation - articulate point of view with a rationale

Behavioral

• Puts enterprise thinking first, connects the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
• Lead with an external perspective, challenge status quo and bring continuous innovation to existing offerings.
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.