Associate Director Account Management

Essential Functions/Core Responsibilities

Corporate Sales Experience

• Responsible for new business sales within assigned markets and existing Fortune 500 clients
• Champion the effort to grow and maintain the corporation's primary and long-term revenue base
• Develop a thorough understanding of prospect or client short-term and long-term strategic requirements

through discussions with existing and prospective client executive management

• Partner with Sales Leadership to establish optimal sales strategy for particular pursuits, based on client

interactions

• Collaborate with Sales Support; Account Management; Operations and other departments to ensure the

client's expectations are being met or exceeded

• Provide customer and market intelligence back to Sales, Account Management, Operations, and Finance

regarding Concentrix strengths, weaknesses, opportunities and threats based on sales pursuit interactions

• Monitor economic and legal trends that could affect sales
• Maintain and update Salesforce database with sales pursuit information

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with five years or more years

related experience strongly preferred

• BPO sales experience is highly desired preferably in UAE
• Expert in communication skills and styles, both written and verbal. Demonstrated ability to effectively

present information to internal and external associates

• Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline oriented

business environment with industry impact

• Proven ability to champion significant projects, programs, and business initiatives using creativity and

Ingenuity

• Mastery of the organization's business operations and industry. Externally recognized as subject matter

expert on emerging trends and industry practices

• External Thought Leader with proven ability to significantly influence
• Advanced Microsoft Office skills

Career Framework Role

Is recognized as an external thought leader within strategic function or discipline. Influences the strategy

to address internal or external business and regulatory issues. Proactively identifies, defines, and solves

the most complex problems that impact the management and direction of the business. Significantly

influences functional strategy; may participate in the development of the product or division strategy.

Leads multidisciplinary projects or initiatives.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.