Associate Director/ Director Employee Relations

Key Responsibilities:

• 1. Conflict Resolution: Conduct investigations and address employee concerns, including harassment, discrimination, retaliation, workplace violence, and other violations of rules, regulations, policies, and procedures.
• 
  2. Training & Development and Coaching:
• Act as a consultant for HRBPs on all topics, but not limited to and pertaining to employee issues, performance concerns, conversations pertaining to medical and health issues, probation extension and so on.
• Coaching HR and first-time managers on ER matters acting as a trusted advisor to stakeholders.
• Conduct training sessions on employee relations topics, such as conflict resolutions, performance management, and company policies.
• Shares learnings across HR team, taken from individual cases, advisory activities and external landscape, to improve knowledge and understanding of ER issues across the team

• 
  3. Policy development (ER Policy & Projects):
• Support the ongoing refresh of employment policies and toolkits, including drafting and supporting communications roll out as appropriate. Ensure policies are consistently applied and interpreted across the organisation.
• Deliver key ER projects, including case management process improvement, market practice pertaining to ER, data insights and ER training for HR as well as stakeholders
• Identify wider areas for process and policy improvement to streamline management of ER matters to improve experience for line managers and employees.

• 
  4. Risk mitigation
• Increase the touch points in the organization by connecting with business leaders, understanding the concerns

• 
  5. ER Technical expertise
• Continue to develop strong understanding of core ER policies and procedures and associated employment laws.
• Attends external employment law events to ensure advice is up to date with both current legislation and case laws.

• 
  6. Compliance & Maintaining Records
• Maintain accurate records of employee relations cases and actions taken.
• Ensure compliance with all relevant employment laws and regulations

Qualifications & Experience:

• Post Graduate in HR or Law
• 8-10 years of minimum work experience in Employee Relations or a related HR role

Key Attributes

• Ability to remain calm under pressure and deal positively with people in difficult situations.
• Demonstrated experience of managing non-complex and complex ER cases from inception to satisfactory conclusion
• Excellent attention to detail
• Problem solving
• Demonstrable experience of grasping issues quickly and delivering effective and efficient solutions
• Ability to adopt a consultant ‘customer focus’ style to the role, partnering with managers, developing good relationships both within and external to the organization.
• High level of personal credibility and ability to engage with the business and to exercise sound judgement.
• Well-organized and able to manage multiple projects/relationships.
• Demonstrable track record of delivering value-adding ER solutions.
• Confident, non-hierarchical thinker with a strong Bias for action

If you would like more information about how your data is processed, please contact us.