Associate Director, Enablement, Client Management UAE and MENA (UAE National)

Job Summary

As the Associate Director for Enablement within Client Management teams across UAE and MENA, you will play a pivotal role in enforcing and championing the Department Operating Instructions (DOIs) to ensure consistent and effective application across all client interfaces. Your work will support the development of a strong, risk-aware culture, embedding governance and operational excellence in every facet of client management.

Your responsibilities extend to collaborating cross-functionally with Business Units, Finance, Risk, Technology, and Operations to maintain fluid communication channels and rapidly address risk concerns. You will be instrumental in promoting transparent engagement with auditors and regulators, ensuring that the department upholds the highest standards of compliance and confidentiality.

Further, you will oversee critical credit documentation processes, including reviewing facility documentation, ensuring the proper execution and perfection of security interests, and monitoring collateral values for accuracy and regulatory compliance. You will also lead the implementation and review of Key Control Self-Assessments (KCSA) and Control Standard Tests (CST), ensuring these controls are rigorously applied, recorded, and completed within stipulated deadlines to safeguard operational integrity.

Delivering these objectives will require you to apply your extensive knowledge of risk management frameworks, operational controls, and client servicing best practices, all while supporting a zero operational loss ethos and delivering excellence 'first time right'.

Responsibilities

• Drive the consistent application of Department Operating Instructions (DOIs) across Client Management teams to ensure operational uniformity and compliance with corporate policies.
• Act as a subject matter expert in credit documentation processes, including the preparation, review, and management of facility documentation, security perfection, and collateral management.
• Lead the execution and oversight of Key Control Self-Assessments and Control Standard Tests, ensuring adherence to timelines and quality standards.
• Support regulatory and audit queries related to client management operations, maintaining transparent and responsive interactions with regulators and auditors.
• Develop and maintain strong working relationships with internal stakeholders across Business Units, Finance, Risk, Technology, and Operations to foster collaboration and risk mitigation.
• Implement and promote a culture of zero operational losses and first-time-right execution by embedding risk management best practices and governance frameworks.
• Conduct training and knowledge-sharing sessions to enhance the client management team’s understanding of risk, governance, and control requirements.
• Undertake ad-hoc projects and duties as delegated by the Line Manager or Country Head to support team and organisational goals.

Skills & Qualification

• Extensive experience in client management, particularly within banking, financial services, or related industries.
• Strong understanding of credit documentation, regulatory compliance, and risk management principles applicable to client-facing operations.
• Proven ability to interpret and implement departmental operating instructions and control frameworks.
• Exceptional interpersonal and communication skills to foster collaboration and engagement across multi-disciplinary teams and external regulators.
• Demonstrated experience in conducting Key Control Self-Assessments (KCSA) and Control Standard Tests (CST), with a meticulous attention to detail.
• Strategic mindset with a commitment to continuous improvement and driving operational excellence.
• Sound judgement and decision-making skills, balanced with courage to address complex issues thoughtfully and transparently.
• Relevant qualifications in business, finance, risk management or related field are preferred.
• Ability to operate effectively within a multicultural and diverse environment, respecting and promoting inclusion.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.