Associate Director - HR Workplace Conduct & Support

Main Purpose

Lead the Workplace Conduct & Support section to ensure fair, consistent, and compliant management of employee relations and workplace conduct. Ensure policies, training, and risk mitigation approaches enable a culture of integrity and accountability, supporting organizational resilience and alignment with legal and ethical standards.

Scope/Responsibilities Employee Relations Management

• Plan and manage the intake, investigation, and resolution of employee grievances, complaints, and allegations, ensuring confidentiality and adherence to organizational protocols.
• Implement and oversee case assignment and escalation processes, ensuring complex or high risk matters are addressed according to established procedures.
• Delegate and track investigation activities for level 1 cases and oversee formal investigations for level 2 cases, reviewing evidence collection, reporting, and recommended actions for procedural integrity and compliance.
• Optimize the employee relations tracker as a central governance and compliance tool, ensuring case records are complete, auditable, and leveraged for regulatory reporting, leadership insight, and robust risk monitoring.
• Assess trends and patterns in employee relations data to inform decisions, drive continuous improvement, and proactively address conduct and morale challenges.

Policy & Compliance

• Manage the drafting, review, and revision of employee handbooks and workplace policies, facilitating legal compliance and clear communication of expectations.
• Implement processes to enforce policy compliance, resolving gaps and recommending measures to uphold standards.
• Track and report compliance metrics and audit results, supporting strategic compliance oversight.

Coaching and Training

• Manage delivery of training programs on HR policies and risk mitigation to ensure consistent understanding and application.
• Facilitate ongoing training needs assessments to identify gaps and recommend enhancements and cross functional initiatives based on feedback and emerging risk trends to drive workforce readiness and mitigate potential risks.
• Oversee communication and adoption of compliance and conduct standards, maintaining a culture of awareness, accountability, and ethical behavior.

Risk Mitigation

• Assess and manage identification of HR related operational risks, ensuring risk monitoring is fully integrated with workplace conduct oversight.
• Implement and periodically test controls and escalation procedures, resolving vulnerabilities in HR processes.
• Oversee input and updates to the central HR risk register to execute effective mitigation strategies.
• Review audit findings and escalating unresolved or systemic risks, driving continuous improvement and resilience in compliance practices.

Minimum Qualification

• Master's degree in Human Resources, Law, Business Administration, or equivalent

Professional Certification

• SHRM SCP, CIPD Level 7

Years of Relevant Experience

• 12+ years in HR risk, employee relations, investigations and policy compliance roles

Nature of Experience

• Managing complex employee relations, investigations and conduct matters across large organizations