Qiddiya | القدية

A leading entertainment company in Saudi Arabia is seeking an Associate Director - Helpdesk to oversee customer support operations. This role will ensure the helpdesk team delivers exceptional service and timely solutions to operational challenges. Candidates should possess a Bachelor's degree in IT or Business Administration, at least 7-10 years of experience in helpdesk roles, and strong leadership skills. The position offers a comprehensive benefits package and a dynamic work environment.

Overseeing a skilled helpdesk team, the Associate Director plays a pivotal role in delivering swift, high-quality IT support for an innovative entertainment company. By ensuring seamless operations and customer satisfaction across departments, this senior leader shapes service excellence in a fast-paced, rewarding environment.

Associate Director - IT Helpdesk & Service Delivery

Helpdesk management

Customer support

Leadership

Operational management

Problem-solving

IT service management

Team leadership

Communication skills

Join Qiddiya | القدية and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.