Associate Director - Off-Role Talent Hiring

Our Story:

Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time —making every second count towards life's real joys. Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in 10 minutes*. Zepto Café extends our commitment to convenience, featuring a curated menu of over 200 fresh items.

Role: Associate Director - Off-Role Talent Sourcing/Hiring

Stakeholder Management/ Problem Solving/Key Understanding of Manpower Dynamics

Location: Bengaluru

Reporting to: SD Ops Strategy

Core Areas: City ops specific HR strategic programs/HR Operations. Provide direct HR support to the business leading an overall employee base of approximately 1300+ stores and to further expansion as well.

Qualification: MBA-HR or any HR-related specialization.

Experience: 7-9 years of experience in Human Resources preferably from warehouse and supply chain background. Experience in blue collar workforce management is preferred.

Responsibilities, aka, what we’d like you to deliver:

• Lead the Sourcing charter for the hiring of blue collar folks across all verticals.
• Collaborate with the city business team to understand employee needs and provide, implement HR solutions.
• Work with managers and employees to address all types of employee relations/ conflict resolution issues, fairly representing all interests.
• Act as a trusted advisor to eCommerce leaders, providing guidance on various HR matters including talent management, organizational design, performance management, and employee relations.
• Implement strategies to enhance employee satisfaction and retention.
• Ensure the onboarding process meets the needs of the function.
• Implement performance management processes and provide coaching to support career development.
• Identify training needs and coordinate relevant development programs.
• Foster a culture of continuous learning and skill development within the teams.
• Implement and execute HR programs and initiatives within the eCommerce function, ensuring alignment with company-wide HR policies and practices.
• Track HR metrics to measure the effectiveness of HR programs (such as Retention, succession planning, Attrition, Diversity, mapping of critical role & critical talent)
• Provide regular reports to leadership on HR-related KPIs.
• Review and analyse business metrics including data on retention and employee experience to recommend systemic improvements.
• Provide guidance and support to eCommerce managers and employees on HR policies, procedures, and best practices.
• Needs to develop organic channels for sourcing across the roles so that the turnaround time for hiring is minimal.

What We’re Looking For

• People with endless curiosity and hunger to learn
• Owners who will think of Zepto as their own venture
• Operators obsessed with customer experience
• Good knowledge of labour regulations
• Possess exceptional interpersonal, negotiation, and conflict-resolution abilities.