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Associate Director - Operations
India
Translate corporate strategy into business capabilities and processes.
Ensure technology investments support business goals such as 5G deployment, IoT services, or digital transformation.
Define enterprise business architecture frameworks, including value streams, capability models, and customer journeys.
Map telecom-specific functions to business objectives.
Work with executives, product managers, and IT architects to ensure alignment between network strategy, product development, and customer experience.
Act as a bridge between business units and technical teams.
Establish standards for business processes and capabilities.
Monitor compliance with enterprise architecture principles
Identify gaps, redundancies, or inefficiencies in current processes.
Drive initiatives like automation, AI driven customer service, or improved service orchestration.
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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