Associate Director - Program & Project Management

Role description

Oversee and manage delivery of onemore projects andor Lead Competency within Practice Manage and deliver

SAP experience required.

solutions or services independently manage service delivery team in meeting client expectations and ensures

operational delivery excellence Ensure Customer Centricity and exceed Customer Satisfaction Manage Practice

Capability building and growth

Job Purpose

The scope of the role includes following

Specialization in Implementation project

Worked on 23 AMS project

Manage to work on productivity improvement setting up of AMS services and various KPIs

Service Delivery Ownership for one or more projects ensuring client expectations Operational and delivery

excellence It also involves ensuring policies practices and procedures are understood and followed by direct

reports customers and stakeholders Govern Project PlanScheduleEfforts Project KPIs Issue Management

Escalation Management Periodic Reporting

Competency Leadership for specific Skill within Practice Responsible for Hiring Training Capability building

Performance Management new Technology adoption QMS artefacts Pursuits Practice Growth

Principal Accountabilities

Service Delivery Operational excellence for onemore projects

o Solution Design Build Testing for projects eg ImplementationUpgradeRolloutMigration

Enhancement

o Application Support covering Incident Management Service Request Management Problem

Management

o Responsible for developing detailed plans to drive project activities and guiding the team effectively to

achieve agreed milestones within schedule and budget

o Ensures effective governance Project KPIs Issue Management Escalation Management Periodic

Reporting

o Responsible for ensuring adequate risk management measures are being taken and projects are

executed on time within the target budget limits

o Perform causal analysis Identify Implement corrective solutions

Competency Leadership for specific skill within practice

o Responsible for recruitment Freshers Laterals

o Capability building on required skills new technologies schedule trainings and certification drives

o Ensure pursuit support RFP Response Capability presentations demos PoCs Whitepapers delivery

estimation models Customer Presentations

o Contribute to QMS Frameworks Best Practices Guidelines Checklists templates statistical baslines

o Delivery Support Resource fulfilment Solutioning for given customer requirements help

troubleshooting escalationissue management

Enforce adherence to QMS processes Frameworks Best Practices Performance Standards and Information

Security guidelines from CustomerLTI

Effective communication with Business Crossfunctional stakeholders

Responsible for planning and coordinating with resource manager to fulfil the resource requirements

People Performance Management Periodic assessments feedbacks improvement plans

Drive Automation Improvement initiatives

Responsible for working with Account team to identify new opportunities for LTI

Responsible for selflearning acquiring relevant skillscompetencies trainings certifications refer Skill

Catalog

Secondary Accountabilities

Responsible for monitoring documentation Knowledge Transition activities

IPTools Development Support CoE contributions

Responsible for contributing to Solution Building Proposal ResponsesPresentations

Responsible for guiding customers in solution adoption and change management

Responsible for identifying pertaining issues affecting team productivity and reporting them appropriately

Responsible for applying knowledge of latest trends and best practices in business to existing business models

Responsible for providing direction to resolve pertaining issues affecting team productivity

Responsible for fostering partnership with crucial stakeholders involved like customers or sponsors

Responsible for ensuring the learnings from projects are documented and made available as best practices for

teams to follow

Skills

Mandatory Skills : Stakeholder Management,Benefits Management,Project Planning,Scope & Change Management,Schedule Management,Risk/Crisis Management,Project Governance,Agile (Value-Driven Delivery),Flexcube Technical Change Management, SAP

About LTIMindtree
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 83,000+ talented and entrepreneurial professionals across more than 40 countries, LTIMindtree — a Larsen & Toubro Group company — solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/. Please also note that neither LTIMindtree nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTIMindtree for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTIMindtree disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/