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Associate Director, Security

Overview
The New York Public Library (NYPL) consists of four major research libraries and 88 branch libraries located in The Bronx, Manhattan, and Staten Island.

NYPL is seeking an Associate Director of Security to maintain an environment that is safe and comfortable for our Library users and employees. The Associate Director is responsible for the supervision of multiple security personnel and the overall security at NYPL buildings across Manhattan, the Bronx, Queens and Staten Island. They will respond to emergencies, perform general security duties, document unusual incidents, and serve in relief of the Senior Director of Security. They must work as a member of the Security team, act professionally, and demonstrate courtesy and respect to all.

We are looking for someone we can count on to:

Own:

Strategic planning and direction of security operations within the research libraries

Teach:

New security trainings and protocols to security staff to ensure the safety of patrons and staff

Learn:

The structure and culture of the library and how to support the NYPL’s strategic mission

Improve:

Performance of security supervisors and contract staff to ensure the security needs of the library are being met efficiently

Some expectations for this role are that within:

1 month, this person will:

Develop relationships with research library leadership and understand their security needs
Learn the structure of the security department and develop an assessment protocol

3 months, this person will:

Use the information obtained by the assessment protocols and recommend changes to improve the efficiency of the security department

6 months and beyond, this person will:

Manage the implementation of new security protocols

Responsibilities

Conduct surveys to determine the types of security related needs that will need to be addressed in security planning
Consult with officials of area government and other institutions in order to determine and mitigate NYPL needs in the event of a natural disaster or other emergency. Partners with the NYPD, FDNY, OEM and other entities to facilitate response effort coordination
Develop and administer emergency/security preparedness training courses that teach staff how to effectively respond to major emergencies and disasters
Coordinate security response or crisis management activities such as ordering evacuations, opening public shelters, and implements special needs plans and programs for NYPL
Assist the Senior Director of Security by partnering with internal and external officials to prepare and analyze damage assessments following disasters or emergencies
Inspect all NYPL facilities and emergency management equipment such as mass communications equipment in order to determine their operational and functional capabilities in emergency situations
Maintain current knowledge of federal, state and local regulations affecting emergency plans, and ensures that plans adhere to these regulations
Manage and evaluate the performance of security staff
Conduct thorough investigations related to library policy violations, patron safety incidents, and staff misconduct to ensure compliance and a safe community environment.

Required Education, Experience & Skills

Required Education & Certifications

Bachelor's Degree in Criminal Justice, Police Science, Security Management or related field required
Valid driver's license with a good driving record

Required Experience

10+ years of leadership experience within the security, emergency management and training fields experience
5 - 7 years of experience directly supervising, training and scheduling staff

Required Skills

Strong interpersonal, verbal and written communication skills
Proficient with computer technology and softwares including Microsoft Office and Google Suite
Ability to exercise caution and discretion; effective judgment and decision-making during emergency situations, and dealing professionally with the staff and public
Strong working knowledge of the penal code and other NYC ordinances
Commitment to providing excellent customer service to staff, patrons and external clients
Promote a collaborative team environment rooted in mutual respect and clear communication to ensure seamless security operations
Optimize security workflows and utilize modern technologies to deliver measurable safety outcomes
Proficient with CCTV technology
Ability to lead investigations

Managerial/Supervisory Responsibilities

Team Leadership: Directly supervise a team of multiple Security Supervisors, providing clear guidance, accountability, and support during assigned shifts. Promote professionalism, courtesy, and vigilance at all times.
Performance Oversight: Monitor staff attendance, punctuality, post compliance, and incident response. Provide feedback regularly and escalate performance issues or disciplinary concerns to senior leadership/HR when necessary.
Training and Development: Assist in the onboarding of new guards. Identify training needs and coach staff in real-time to ensure continuous professional development and adherence to NYPL policies.
Scheduling and Coverage: Collaborate with the Security management team to ensure posts are covered adequately, including adjusting assignments for call-outs, events, or emergencies.

More...

Core Values
All team members are expected and encouraged to embody the NYPL Core Values:

Be Helpful to patrons and colleagues
Be Resourceful in solving problems
Be Curious in all aspects of your work
Be Welcoming and Inclusive

Work Environment

Office setting
Public library setting
Outdoors

Physical Duties

Ability to walk or stand for prolonged periods
Lifting up to 50 lbs may be required
Travel within NYC required

Pre-Placement Physical Required?

Union/Non Union

Non-Union

FLSA Status

Exempt/Non-Exempt

Schedule

35 hours per week; varied schedule
On-site 5 days per week
Availability on evenings and weekends required

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

The New York Public Library Salary Statement

At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.

About The New York Public Library

The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations—including research and branch libraries—throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at www.nypl.org.

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