Associate Director, Shipping Operations

Department: Warehouse Operations

Location: Del Valle, Texas

Description

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

We’re on the lookout for an Associate Director, Shipping Operations, to lead outbound operations across our Airport Logistics and Buda M3 sites, overseeing both day and night shifts. This role ensures accurate, efficient movement of goods, strong SLA performance, and high customer satisfaction. The Associate Director will manage, optimize processes, and drive continuous improvements to support operational excellence and monthly revenue goals.

In This Role

• Oversee daily outbound shipping operations across Airport Logistics and Buda M3 (day and night shifts)
• Ensure shipping processes consistently meet SLAs, regulatory requirements, and customer expectations
• Monitor, analyze, and report on outbound KPIs, including on-time shipment rates, accuracy, and revenue performance
• Drive operational excellence to ensure timely, accurate shipments and high SLA performance
• Partner with internal stakeholder teams to resolve escalations and improve delivery outcomes
• Strengthen customer satisfaction and brand trust through reliable service execution
• Identify opportunities to improve workflows, reduce errors, and increase efficiency
• Implement best practices in shipping operations, leveraging technology, automation, and lean principles
• Partner with Transportation, Logistics, Inventory, and Warehouse leadership to align outbound processes with inbound and storage strategies
• Own the development and enforcement of safe working habits, ensuring the highest level of compliance with all safety standards, and set clear expectations for maintaining a safe workplace across all shifts and locations
• Maintain strong focus on product handling and quality, ensuring items are moved, stored, and shipped with care to protect against damage
• Ensure facility standards are upheld by maintaining clean, organized, and efficient work environments across all sites
• Lead staffing planning and workforce management, including oversight of headcount, labor forecasting, and budget planning for both Four Hands employees and contract labor
• Other duties as assigned, in accordance with training and qualifications
• Uphold our Core Values and be a valuable member of the Four Hands team:
  • Be open and honest
  • Reach for excellence
  • Act with responsibility
  • Value the whole person
  • Enjoy the journey

Leadership and Team Management

• Lead and mentor Warehouse Managers, Assistant Managers, leads, and associates across both sites
• Foster a culture of accountability, safety, and continuous improvement
• Encourage individual growth through feedback, training, and professional development opportunities
• Navigate organizational changes with clear communication
• Develop and execute strategic plans to achieve departmental and organizational goals
• Manage headcount, staffing levels, and labor budgets to support volume fluctuations, peak periods, and long-term business growth
  
  

The Ideal Person

• 5+ years of logistics, shipping, or warehouse operations experience, with at least 3 years in a leadership role
• Multi-site and multi-shift management experience is preferred
• Strong knowledge of outbound logistics, freight management, and SLA adherence
• Proven track record of improving operational KPIs and driving customer satisfaction
• Experience in furniture or large-item shipping in both small and large parcel freight
  
  

Benefits

Our employees are the heart of our company, their professional and personal well-being in and out of the office is what we care about the most. What we offer:

• Career Development
• Tuition Assistance Program
• FTO Policy with a paid day off on your Birthday
• Free comprehensive Employee Health Care Benefits (Health/Dental/Vision) and 401(k) + match
• Paid parental leave for both Moms and Dads!