Associate Field Service Representative

Work Flexibility: Field-based

Summary:

As the Associate Field Service Representative, you will perform independent and/or supervised on-site installations, preventive maintenance, and repairs of equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also, verifying and approving the operational quality of Stryker systems and equipment. This is a field-based role centered in Las Vegas, NV and surrounding areas. The employee will travel (car or plane) up to 50% throughout Nevada and neighboring states to hospitals or surgery centers.

What You Will Do:

• Expert Maintenance & Repairs – Ensure the optimal operation of Stryker robotic systems and instrumentation through skilled troubleshooting, repair, and preventive maintenance
• Customer Relationship Management – Act as the primary liaison between our company and customers, addressing both technical and administrative needs with professionalism and expertise
• Performance-Driven Impact – Play a key role in helping Stryker exceed financial goals and performance metrics by delivering top-tier service
• Customer Satisfaction & Renewals – Provide outstanding service to ensure total customer satisfaction, fostering strong relationships that lead to contract renewals
• Sales & Growth Collaboration – Work closely with Account Executives and MPS team members to identify and communicate potential sales opportunities and customer feedback
• Inventory & Equipment Management – Oversee and maintain field inventory, tools, test equipment, and technical documentation to ensure seamless service operations
• Proactive Service & Maintenance – Independently schedule and perform preventive maintenance, engineering updates (ECNs), and technical upgrades as needed
• Exciting Travel & Training Opportunities – Support team members in other territories, assist at industry events, and train customers on equipment operation, software updates, and system maintenance
  

What You Need:

Required:

• High school diploma or equivalent
• 3+ years of relevant experience

Preferred:

• Associate or bachelor’s degree, preferably in Engineering
• Previous experience as a technical field service professional or in a relevant capacity

$30.82 – $42.63/hr., plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: 50%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.