Associate General Manager- Restaurant Operations

We are looking for an experienced Associate General Manager – Restaurant Operations to lead the operational performance of our restaurant business in Karachi. The successful candidate will oversee multiple outlets, ensuring excellence in operations, guest experience, financial performance, people development, and brand standards.

This is a senior leadership role requiring a hands-on operator with a strong background in managing multi-unit restaurant or hospitality operations.

Please Note: This position is specifically for candidates with experience in restaurants, cafés, casual dining, premium dining, QSR, or hotel F&B operations. Applicants from unrelated industries will not be considered.

Key Responsibilities

Operations

* Lead the day-to-day operations of all Karachi outlets.

* Ensure consistent execution of company SOPs and brand standards.

* Drive excellence in food quality, service, hygiene, maintenance, and overall guest experience.

Financial Performance

* Achieve sales and budget targets

* Monitor key operational KPIs and implement initiatives to improve efficiency and profitability.

People Leadership

* Recruit, coach, develop, and motivate outlet management teams.

* Build a high-performance culture through training, accountability, and succession planning.

Quality & Compliance

* Ensure compliance with food safety, hygiene, health & safety, and company policies.

* Conduct regular operational and quality audits.

Inventory & Asset Management

* Oversee inventory control, waste reduction, stock accuracy, and preventive maintenance of restaurant assets.

Key Performance Indicators (KPIs)

* Sales Growth

* Food & Labour Cost

* Guest Satisfaction

* SOP & Audit Compliance

* Inventory Accuracy

* Employee Retention & Development

Qualifications & Experience

* Bachelor’s degree in Hospitality, Business Administration, or a related field (preferred).

* Minimum 8–10 years of restaurant or hospitality experience.

* At least 3 years managing multiple restaurant outlets or a large-scale hospitality operation.

* Strong commercial, financial, and operational management skills.

* Proven ability to lead large teams and deliver consistent operational excellence.

Core Competencies

* Leadership

* Operational Excellence

* Financial Acumen

* Guest Focus

* Team Development

* Decision Making

* Communication

* Problem Solving

* Accountability

* Results Orientation

Competitive packages and comprehensive benefits.

Experience:

• Hospitality Industry: 1 year (Preferred)

Work Location: In person