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Associate - HR Operations
2 - 5 Years
1 Opening
Bengaluru
Role description
The P&C Ops Associate supports end to end People Operations across the employee lifecycle, ensuring accurate, timely, and compliant execution of HR processes. The role plays a key part in delivering consistent employee experience while upholding strong governance, data integrity, and SLA adherence across P\&C Operations.
Key Responsibilities
Employee Lifecycle Management
Key Responsibilities
Employee Lifecycle Management
- Support onboarding activities including document verification, background verification coordination, HR system onboarding, bank and meal card activation, and benefits enrollment
- Manage employee master data changes such as personal details, role movements, transfers, and confirmations in HR systems
- Execute exit processes including full & final settlement inputs, clearance tracking, experience/relieving letters, and system deactivations
- Prepare, validate, and submit monthly payroll inputs including allowances, deductions, night shift/meal allowances, reimbursements, and special payouts
- Coordinate with payroll and finance teams to ensure timely processing and resolution of payroll-related issues
- Support payroll audits and data validations, ensuring accuracy and compliance
- Support insurance enrollments, renewals, and claims processing (cashless and reimbursement)
- Address employee queries related to benefits and coordinate with vendors and internal stakeholders to resolve escalations
- Maintain accurate and up to date employee records in line with statutory requirements and internal policies
- Support background verification (BGV) processes, including follow ups on discrepancies and SLA adherence
- Assist during internal and external audits by providing required data, reports, and documentation
- Handle employee queries through E helpdesk / ticketing systems, ensuring timely resolution within defined SLAs
- Communicate clearly and empathetically with employees on P\&C processes, policies, and timelines
- Support process documentation, SOP updates, and continuous improvement initiatives
- Prepare MIS, trackers, and dashboards related to P\&C Ops activities
- Identify and highlight process gaps, risks, and improvement opportunities to the Ops lead
- Work closely with P\&C Ops leadership, HRBPs, Payroll, Finance, IT, and external vendors
- Act as a dependable execution partner for high volume operational activities
Skills
- Master’s degree in Human Resources, or Bachelor’s degree in Business Administration, or a related field
- 1–3 years of experience in HR Operations / People Operations / Shared Services
- Hands on experience with HRMS, payroll inputs, onboarding, exits, or benefits administration
- Strong attention to detail and data accuracy
- Ability to manage multiple tasks in a high volume, deadline driven environment
- Effective communication and stakeholder management skills
- Proficiency in MS Excel and HR systems
About Grant Thornton INDUS
‘Grant Thornton INDUS’ comprises GT U.S. Shared Services Center India Pvt Ltd and Grant Thornton U.S. Knowledge and Capability Center India Pvt Ltd. Grant Thornton INDUS is the shared services center supporting the operations of Grant Thornton LLP, the U.S. member firm of Grant Thornton International Ltd. Established in 2012, Grant Thornton INDUS employs professionals across a wide range of disciplines including Tax, Audit, Advisory, and other operational functions. What sets us apart isn’t just what we do – it’s how we do it. We support and enable the firm’s purpose of making business more personal and building trust into every result. We’re collaborators – obsessed with quality and ready for anything – who understand the value of strong relationships. Our professionals are well integrated to seamlessly support the U.S. engagement teams, help increase Grant Thornton’s access to a wide talent pool, and improve operational efficiencies. Empowered people, bold leadership, and distinctive client service are imbibed in the culture at Grant Thornton INDUS. We are a transparent, competitive, and excellence-driven firm that offers an opportunity to be part of something significant. In addition, professionals at Grant Thornton INDUS serve communities in India through inspirational and generous services to give back to the communities they work in. Grant Thornton INDUS has its offices in two locations in India – Bengaluru and Kolkata
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