Associate - Information Technology

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Associate - Information Technology | MAF Retail | Hypermarket Egypt

ROLE SUMMARY

Associate - Information Technology is responsible for providing the highest quality service with excellent customer care in receiving, prioritizing, documenting, and actively resolving requests from our clients in a timely manner. The role holder is also responsible for talking to users on the telephone working in a busy helpdesk environment.

ROLE PROFILE

• Provide first level support to all business units on all IT related requests.
• Provide hotline support during non-office hours, holidays and weekends when required.
• Coordinate, test and review request for changes identified by MAF Retail staff.
• Provides support for all IT products and services, which includes answering questions and troubleshooting problems.
• Determine the most effective manner to resolve user’s technical issue.
• Record required user and problem information in Service Desk tool.
• Update tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
• Verify that suggested solutions effectively resolve the users' problems through verbal or email follow up.

REQUIREMENTS

• Bachelor’s Degree in Computer Science or equivalent.
• 0-2 years of experience in an IT Department.
• Business communication and presentation skills.
• Highly organized with strong multitasking skills.
• Good time management skills.
• Good problem solving skills.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.