Associate, Information Technology (Help Desk)

• Re-sets application passwords.

• Assists the bank employees with desktop issues via Help Desk.

• Perform basic troubleshooting to identify possible issues.

• Basic equipment and installation of application.

• Identifies user’s hardware & software needs, provides immediate assistance, or refers needs to the proper division.

• Identify areas in need of improvement and provide possible solutions.

• Work with the access request (OSR) assigned by management.

• Other duties may be assigned.

Minimum Requirements:

• Associate Degree in Information Systems or related field required. Other educational backgrounds may be considered.

• One (1) year of experience in Information Technology, help desk, customer service or similar required.

• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

• Knowledge of end-user access security administration preferred.

• Excellent written and verbal communication skills in Spanish & English required.

• Excellent customer service, interpersonal skills, and ability to work effectively with clients is required.

• Knowledge and experience of computer troubleshooting and resolution, Microsoft Windows-based end-user computing environments & Telephony Services required.

• Flexibility to work through existing IT Helpdesk shifts and availability to adapt to operational needs, required.