Help Desk Technician

Entry-Level IT Help Desk Technician

Location: Parsippany, NJ
Job Type: Full-Time

Launch Your IT Career with Us!

Pressler, Felt & Warshaw, LLP, a prestigious law firm based in Parsippany, New Jersey, is seeking an Entry-Level IT Help Desk Technician to join our growing Information Technology team.

Do you enjoy technology, helping people, and solving problems? Are you looking for an opportunity to start a career in Information Technology with a company that will train and support your growth?

This position reports to our IT Hardware Supervisor and is ideal for someone who is dependable, eager to learn, and excited to build a long-term career in IT.

No professional IT experience is required. If you're motivated, enjoy working with computers, and have a great attitude, we'll provide the training you need to succeed.

What You'll Do

As part of our IT team, you'll help support employees with their everyday technology needs, including:

• Respond to employee IT help desk requests and assist with technical issues.
• Help troubleshoot computers, laptops, printers, and other office equipment.
• Set up and prepare new computers and laptops for employees.
• Assist users with Microsoft Office and other everyday business software.
• Work with other members of the IT team to solve technical problems.
• Keep employees informed on the status of their support requests.
• Record completed work and solutions in our help desk system.
• Help monitor computer systems and notify senior IT staff if something needs attention.
• Communicate with equipment and software vendors when additional support is needed.
• Help keep employees informed about technology updates and system changes.
• Learn new technologies while gaining hands-on experience in a professional IT environment.

What We're Looking For

• Interest in computers and technology.
• Strong customer service and communication skills.
• A positive attitude and willingness to learn.
• Good problem-solving skills and attention to detail.
• Ability to work well with others.
• Basic knowledge of Windows computers and Microsoft Office.
• High school diploma or equivalent.

Bonus Points If You Have:

• Customer service, retail, or help desk experience.
• Technical school, college coursework, or IT certifications (such as CompTIA A+).
• Experience building, repairing, or troubleshooting computers as a hobby or in school.

Why Join Our Team?

• Paid training from experienced IT professionals.
• Hands-on experience with business technology.
• Opportunities for career growth and advancement.
• Supportive team environment.
• Competitive pay and excellent benefits.
• A stable, full-time career with a well-established organization.

Professional Development

We believe in investing in our employees and helping them build successful IT careers.

• If you do not already have the CompTIA A+ certification, you will be expected to earn it before your one-year anniversary.
• If you already hold the CompTIA A+ certification, we'll work with you to select another industry-recognized certification that aligns with your career growth.
• The firm will provide access to an online IT training platform to help you prepare.
• The company will reimburse the cost of the certification exam upon successfully passing it.

As your skills grow, you'll have opportunities to learn new technologies and advance within the IT department

If you're ready to start your IT career and learn from experienced professionals, we'd love to hear from you. Apply today!

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan

Ability to Commute:

• Parsippany-Troy Hills, NJ 07054 (Required)

Work Location: In person