Help Desk Technician

Job Title: Help Desk Technician
Location: Paris, TX
Company: Harrison, Walker & Harper
Full-Time | Competitive Salary + Benefits

Role Overview: We're looking for a Help Desk Technician to join our team. This position is responsible for managing and delivering the technical support for software, hardware and network problems experienced by all computer users of all Harper company.

PAY RANGE: $18 - $20 per hour

PRIMARY WORK SCHEDULE: Monday – Friday 8am – 5:00pm

• Depending on demand, in some instances, extended work hours may be needed

What You'll Do:

• Manages help desk tickets with the company help desk software. Properly prioritize the related support based on issue severity.
• Provides firsthand technical support for all IT issues received via phone and e-mail including hardware, software or network problems.
• Clearly communicates technical solutions to employees in a user-friendly manner.

What We're Looking For:

• High school diploma or equivalent and three years related experience.
• Excellent communication, organizational, and problem-solving skills

What We Offer

• Competitive Pay (pay is negotiable based on experience)
• Paid Time Off – 9 Paid Holidays + Generous PTO Plan
• Retirement Benefits – 401(k) with Company Match
• Comprehensive Health Coverage – Medical, Dental, Vision
• Stable, long-term employment with a trusted company

APPLY NOW: TEXT TECH TO 910.231.7076

EMPLOYEE BONUS REFERRAL LEVEL I

HWH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.