Associate IT Support / IT Engineer

Location: Lahore

Experience: 2 to 3 years

Employment Type: [Full-time / On-site]

Summary:

We are looking for a skilled IT professional to manage, maintain, and support our IT infrastructure and hardware. The ideal candidate will have hands-on experience with various operating systems, hardware management, and network troubleshooting. This role includes providing support to employees across multiple locations and ensuring smooth IT operations.

Key Responsibilities:

1. Network Management

• Deploying, managing, and troubleshooting network infrastructure.

2. Hardware Management

• Issuing, verifying, managing, troubleshooting, upgrading, and downgrading employee PCs and laptops.
• Managing other hardware including mobile phones and tablets.
• Keeping track of PCs, laptops, and other hardware items.
• Tracking, troubleshooting, installing, maintaining, organizing, issuing, and auditing replenish-able stock items like keyboards, mouse, headphones, etc.
• Dispatching and receiving hardware from different centers (including different cities).
• Coordinating warranty claims and hardware repairs with departments like Admin and Procurement.

3. Software and OS Management

• Working with Linux, Windows, and MacOS environments.
• Installing, upgrading, recovering, and troubleshooting different OS on various hardware.

4. User & Account Management

• Managing new employees joining and employees leaving the organization.
• Managing accounts (Email, Skype, IM, etc.) for all employees.
• Providing support via the Helpdesk system.
• Providing remote support to teleworking employees (working from home).

5. Support & Availability

• Providing round-the-clock shifts to support all engineers working in the company.

6. Inventory & Asset Management

• Managing hardware inventory.

Skills Required:

• Strong troubleshooting and problem-solving skills.
• Proficiency with Windows, Linux, and MacOS environments.
• Good knowledge of networking fundamentals.
• Experience with hardware maintenance and setup (PCs, laptops, mobile devices, tablets).
• Familiarity with helpdesk systems and remote support tools.
• Ability to manage inventory and hardware dispatch processes.
• Excellent communication and organizational skills.
• Ability to work in shifts and handle multiple tasks simultaneously.

Qualifications:

• IT Graduate with 2 to 3 years of relevant experience.

Why Join Us:

• Opportunity to work with a dynamic and growing team.
• Hands-on experience with a variety of IT infrastructure and systems.
• Exposure to multi-city operations and remote support.
• Collaborative work environment that encourages learning and growth.
• Chance to contribute to improving IT operations and support across the organization

Job Type: Full-time

Work Location: In person