Associate Manager, Brand Standards

Description

We Play to Win!

Big goals. Big achievements. Big impact.

ServiceMaster employs empowered and engaged teams, delivering growth in an ever-evolving world. Our goal is to double in size over the next few years, which means ambition and risk-taking are part of our daily life. If you are tired of the status quo and complacency, join our team to help franchisees dominate in their respective areas. You’ll be around other winners chasing big goals, guaranteed to bring out the best work of your career!

What We Offer:

• Medical, Dental, and Vision start the first day of the month following your date of hire
• 401 (k) match
• 15 days paid time off and paid holidays, including 2 floating holidays
• Career growth and advancement

Associate Manager, Brand Standards

We are searching for an Associate Manager of Brand Standards to be the ultimate brand protector for our Merry Maids brand— making sure that what we promise to customers is what we actually deliver. In this role you will manage the day-to-day execution of our brand compliance programs, support the development of operational standards, and partner with the franchise network to drive adoption, engagement, and accountability.

You’ll play a key role in ensuring every Merry Maids location lives up to our standards, and you’ll work closely with the Director of Brand Standards and Enablement to evolve how we define, measure, and support operational excellence across the system.

What you will do:

• Own the Brand Standards Program:
  Lead the development, implementation, and continuous improvement of brand standard processes through audits and field visits. Ensure all brand standards are documented clearly and implement a governance schedule to ensure documented standards remain up to date.
• Drive Franchise Engagement:
  Build strong relationships with franchisees, particularly councils focused on relevant initiatives to encourage adoption, participation, and enthusiasm for brand standards and compliance efforts.
• Manage Key Systems & Tools:
  Oversee our brand compliance and auditing platforms — partnering with vendors, troubleshooting issues, and driving system-wide usage.
• Testing and Identifying Solutions: Serves as the primary point of contact for all new product and process testing, ensuring the end to end testing process includes scope, timelines, objectives, deliverables, test strategy, environment and test data in final proposed solutions.
• Analyze & Report:
  Track brand standards performance, surface trends and opportunities, and collaborate with your Director to turn insights into action.
• Collaborate Across Teams:
  Work cross-functionally with operations, training, and supply to ensure alignment and consistency across all brand touchpoints.
• Industry knowledge:

Stay on top of industry trends, proactively suggesting improvements and best practices based on up-to-date knowledge.

What You Bring:

• 2–4 years of experience in franchise operations, brand compliance, or field support roles.
• Excellent communication skills and a talent for building relationships at all levels.
• Project management experience preferred, with a strong attention to detail and a passion for following (and improving!) processes.
• Tech-savvy, with experience using compliance, auditing, or operational systems.
• Proactive, organized, and excited by a fast-paced, franchise-driven environment.
• Comfort with travel (up to 30%) to support field visits and brand initiatives.
• Bachelor's degree in business, operations, or related field preferred.

About ServiceMaster Brands
ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, ServiceMaster BioClean®, Merry Maids®, TWO MEN AND A TRUCK®, TWO MEN AND A JUNK TRUCK®, and Indoor Science.
While each brand maintains a distinct identity, we share a commitment to our vision to Become the most admired brand in each industry we serve. Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute.
We live by our purpose to Be there when you need us™. This extends to our team members, where we are dedicated to our team’s growth, well-being, and success- every step of the way.
ServiceMaster Brands is headquartered in Atlanta, Georgia.
Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at weacknowledge@servicemaster.com
California Applicants:
Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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