Associate Manager - Digital Workplace (MT1)

Education Qualification :
Any Graduate (Engineering / Science)

Skills :
Primary -> Technology | Infrastructure Monitoring Tool - SolarWinds | 5 - Expert
Primary -> Technology | Infrastructure Monitoring Tool - SCOM and Zenoss | 5 - Expert
Secondary -> Domain | IT in Banking | Customer Support | 5 - Expert
Tertiary -> Behavioral | Aptitude | Communication | 5 - Expert

Certification :
Technology | Certifications : SCP/SCA/ZCP

Key Responsibilities:

• Should be familiar with tool administration, design, configuration, developing Dashboards, automation and managing daily operations.
• Monitoring Tool Deployment, Administration, Configuration and Troubleshooting
• Assist with the design of system architecture for new or existing complex computer systems.
• Integration of 3rd party element managers with APIs (application programming interfaces)
• Assist with the design of subsystems and integration of the total system.
• Identify, analyze, and resolve program support deficiencies.
• Develop and recommend corrective actions.
• Maintaining and Configuring Rules Fand Managing Alerts etc.
• Performance tuning of application and finding automation methods
• Assist with trade studies, to determine system (hardware, software, architecture) improvements.
• Develop high-quality technical documentation, including user guides, test plans, and contract deliverable items.
• Able to install, configure and administer SolarWinds components, including Network Performance Monitor (NPM), NCM (Network Configuration Manager) and NTA (Network Traffic Analyzer)
• Should have expertise in SolarWinds tool implementation, migration, and administration on (NPM, NCM (Network Configuration Manager), NTA, WPM (Web Performance Monitor), VNQM (VoIP and Network Quality Manager) SAAS (Software as a Service) Product
• Experience configuring monitors using SNMP, SSH (Secure Shell), WinRM (Windows Remote Management), WMI (Windows Management Instrumentation), JMX and other technologies.
• Experience configuring collection of Syslog messages from various devices and storing and forwarding as required by local policies.
• Provide expertise to define, monitor, and report on SLAs (service level agreements)
• Provide expertise to detect and verify performance issues and determine the scope of the performance issue
• Experience in developing and creating of dashboards
• Ability to provide consultation for new projects, functionalities