Associate Manager - Service Delivery

Education Qualification :
Engineer - B.E / B.Tech / MCA

Skills :
Primary -> Functional | IT Operations Management | Service Portfolio | 3 - Experienced
Secondary -> Behavioral | Aptitude | Managerial Skills | 3 - Experienced
Tertiary -> Behavioral | Microland Skills | Execution Excellence | 3 - Experienced

Certification :
Technology | IT Service Management Certifications | ITIL Intermediate Certificate

Details:

1. Technology:
Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software and Hardware Raid, Clear network fundamentals and topology
2. Business Development:

• Understand and New Business cases and client needs
• Understand and Develop new structure of Organization and effective Solution
• Demonstrate delivery methodology to Prospective clients
• Costing and Pricing for new Business cases

3. Strategy and Synergy: Identify the challenges in the existing Delivery, identify areas for new (possible) Business Offering Areas

• Identify and Define new delivery methodology
• Identify and Define skills and capabilities of new managers, and identify needs for development
• Identify different thresholds for achievements.