Associate Manager, Social Intelligence

Associate Manager

The Associate Manager, Social Intelligence, is responsible for building out the company’s social media listening and operations program. Working with iconic brands like Keurig, Dr Pepper, Green Mountain Coffee and Snapple, you will be responsible for defining, developing and implementing analytics and insights to capture, analyze and translate social data into actionable business opportunities. This role will report to the Senior Manager, Social Intelligence & Operations at KDP.

Location: Frisco, TX

KEY RESPONSIBILITIES:

• Partner with internal customers to work through unique business questions to help our brands understand how social data can help measure sentiment, awareness, and improve performance. You’ll be an expert at understanding what is being said about our brands and identifying potential risks, opportunities, and cultural moments to pursue.
• You’ll write Boolean queries for social listening topics, interpret data to measure against organizational objectives, and tell stories with data, presenting learnings in a cohesive and visually compelling manner.
• You’ll oversee and manage the social marketing technology, acting as the hands-on, internal resource and domain expert. This will include actively working through improvements to the social marketing technology, training other internal team members on how to use the technology and being the go-to resource for the reporting across platforms.
• Partner with platform team to continue to enhance workflows, reporting dashboards, and monitoring alerts.
• Create dynamic visualizations to synthesize and leverage data across a variety of sources.
• Lead the social intelligence-driven storytelling efforts, coordinating with PR/earned, social, and brand teams to gather the right information.
• Stay ahead of trends through social listening and produce actionable insights for our brand partners, including the identification of influential voices, content, and other social conversation where brands can authentically participate.

• Salary Range: $70,500 - $115,000
• Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
• Annual bonus based on performance and eligibility
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The right candidate will be deeply fluent in the social media intelligence landscape and comfortable working daily within social listening and reporting platforms. They will bring a strong point of view on how social data can be structured, analyzed, and translated into clear insights for brand, marketing, and communications partners.

• BA or BS (Marketing, Public Relations, Online Journalism, New Media, or related field) Degree preferred, or equivalent combination of education, training, and experience
• 3+ years of social media, marketing, communications, or public relations experience

• Live in social listening and reporting tools such as Sprinklr, Brandwatch, NetBase, Sprout Social, Memo, and Khoros, using them to monitor conversation, pull data, and build recurring and ad-hoc reports
• Confidently pull, analyze, and synthesize social listening data to help teams understand what is being said about our brands, why it matters, and what actions to take
• Partner closely with brand, marketing, and communications teams to translate social conversation into actionable insights tied to campaigns, launches, and brand health
• Stay current on platform changes, emerging channels, and shifts in online behavior that impact social data quality and interpretation
• Bring a curious, analytical mindset with strong storytelling skills—able to turn complex datasets into clear, concise narratives that resonate with non-technical stakeholders

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partners brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us?

We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.