Associate - Operations

About Us

Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance and modern tools that owners need to successfully grow their business.

We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution.

At Novo, we’re here to help entrepreneurs, freelancers, startups and SMBs achieve their financial goals by empowering them with an operating system that makes business banking as easy as iOS. We developed modern bank accounts and tools to help to save time and increase cash flow. Our unique product integrations enable easy access to tracking payments, transferring money internationally, managing business transactions and more. We’ve made a big impact in a short amount of time, helping thousands of organizations access powerfully simple business banking.

Key Responsibilities

About the Role:

• Oversee and manage comprehensive office facility operations across multiple locations, including utilities, supplies, repair and maintenance, and workplace safety.
• Monitor and track operational budgets, vendor contracts, and payment cycles with a strong focus on cost control.
• Ensure process discipline across all facility-related activities, including checklists, audits, inventory tracking, and documentation.
• Develop and maintain organized internal systems for records, invoices, contracts, and compliance documentation.
• Collaborate with People Operations on workplace experience initiatives such as celebrations, onboarding logistics, and offsite events.
• Coordinate with Finance to ensure timely and accurate invoice submissions, reimbursements, and audits.
• Manage team travel planning, event logistics, and vendor coordination as required. Prepare regular operations reports featuring relevant metrics, expenditure tracking, and recommendations for process improvement.
• Proactively identify inefficiencies, anticipate risks, and independently resolve issues as they arise.
• Handle confidential information with the utmost discretion and professionalism.
  
  

Qualifications for Operations Associate

• Possess 1–2 years of experience in Facilities, Administration, or Workplace Operations roles.
• Demonstrate strong organizational skills and meticulous attention to detail.
• Have a proven track record in vendor management, expense tracking, and effectively executing operational processes.
• Exhibit a high level of ownership in responsibilities.
• Capable of working cross-functionally with Finance, People, and leadership teams.
• Exhibit strong communication skills that are clear, professional, and proactive.
• Comfortable utilizing tools such as Excel, Google Sheets, procurement platforms, and digital documentation systems.
• Exposure to startup or high-growth environments is considered an advantage.