Associate Partner Relationship Manager

PocketRN Inc

Company Overview

PocketRN is the first telehealth startup built specifically for nurse-led care, with a mission to close the gap between home and healthcare by enabling patients to meet virtually with specialized nurses. We have a phenomenal team and an exceptional investor group of healthcare-focused VCs and former and current CEOs of top public healthcare companies.

Position Summary

The Associate Partner Relationship Manager is responsible for local or regional partners and/or supports the management and growth of national partner relationships by coordinating day-to-day communication, operational activities, and partner support initiatives. This role works closely with partner relationship managers as well as other cross-functional teams to ensure a seamless partner experience, drive partner satisfaction and engagement. The Associate Partner Relationship Manager plays a key role in onboarding, reporting, issue resolution, and maintaining strong partner engagement within a fast-paced environment.

Schedule

• The schedule for this role is normal business hours.

• Travel to conferences and partners is required.

Key Responsibilities

The essential functions include, but are not limited to the following:

Relationship Management & Partner Support

• Build, manage, and strengthen relationships with local and regional partners

• Support national partners with the Partner Relationship Manager, managing day-to-day communication with partners

• Serve as a point of contact for partner inquiries, requests, and issue resolution

• Build and maintain positive working relationships with partner stakeholders

• Assist with scheduling and coordinating partner meetings, business reviews, and follow-up actions

• Participate in partner conferences and events

• Help ensure a high level of partner satisfaction through timely communication and support

Operations & Coordination

• Complete or assist with partner onboarding, implementation, and training activities

• Coordinate internally with operations, clinical, marketing and sales teams to support partner needs

• Track and manage partner requests, escalations, and operational tasks to completion

• Help maintain documentation related to partner processes, workflows, and agreements

• Support agreement and administrative partnership activities as needed

Reporting & Analytics

• Monitor partner utilization, engagement, and performance metrics

• Prepare reports, dashboards, and presentations for internal leadership and partner meetings

• Maintain accurate partner records and activity updates within CRM systems

• Identify trends, issues, or opportunities and communicate findings to leadership

Growth & Strategic Support

• Support initiatives focused on partner retention and growth

• Assist in identifying opportunities to improve partner experience and operational efficiency

• Contribute to strategic projects and cross-functional initiatives related to partnerships

Minimum Qualifications (Knowledge, Skills, and Abilities)

• 2+ years in Customer/Partner Success, Account Management, Sales or Strategic Partnerships.

• Strong communication and interpersonal skills, with the ability to engage professionally with external partners via phone, video or in person

• Experience coordinating across cross-functional teams in a fast-paced environment

• Proficiency with CRM systems (e.g., Salesforce, HubSpot or similar) and Microsoft Office or Google Workspace

• Strong organizational skills with the ability to manage multiple tasks, priorities, and partner requests simultaneously

• Analytical skills with the ability to interpret basic performance metrics and reporting data

• Problem-solving mindset with the ability to escalate and resolve operational issues effectively

• High attention to detail and commitment to delivering a high-quality partner experience

• Willingness to learn, take feedback, and grow within a partnership management function

Why Join PocketRN

• Fully remote role with meaningful patient impact

• Opportunity to support patients and caregivers through complex care journeys

• Contribute to building a human-centered virtual care experience designed to support modern healthcare needs.

Benefits

We invest in benefits that enable our employees to live healthy and full lives, including:

• Real investment in your career growth. We work closely with you day-in and day-out to help you do meaningful work and build the skills you want most

• Annual Keep Learning stipend for professional development, because the work of growing does not stop

• Fully remote work, with intentional in-person gatherings to bring the team together

• Generous paid time off and a parental leave policy that respects what new parents actually need

• 401(k)

• Comprehensive health insurance, including vision and dental

• Equity based on role type.