Associate Platform Services

Overview
About Business Unit:
Relied upon by leaders, associates and various verticals within Epsilon, the Finance team plays a key role in shaping our outcome-focused business culture. They devise solutions and provide insights that help keep our business on track, by collaborating and communicating with other teams. Empowered with an excellent ERP and forecasting system, this team of trusted partners support Epsilon India's day-to-day requirements and long-term business goals.

We are seeking a highly motivated and detail-oriented Web Platforms operations support specialist to join our team. The ideal candidate will have 1-3 years of experience in web and content management. Your role will be responsible for assisting the Web Platforms PM with support and content management for the ongoing operations of the website (Epsilon.com) and our internal sales content platform (Epicenter).

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

• Provides support for day-to-day maintenance for the website (Epsilon.com)
  • Manages requests intake
  • Ad hoc Content updates and tasks associated with managing multiple website properties, ensuring they are up to date (remove old case studies, update leadership bio's, etc.)
  • Ensure content and design consistency across all web pages, adhering to brand guidelines and best practices.
  • Fix issues flagged (SEO items like improper redirects, etc.)
  • Conduct routine audits to ensure website content is accurate, relevant, and SEO-optimized
• Provides support for day-to-day maintenance of our internal sales content library (Epicenter)
  • Manages requests intake
  • Staging Library publishing
  • Manages content expiration updates
  • Fulfills access requests
  • Builds pages
  • Conducts periodic Content Reviews of the internal sales content library to ensure quality guidelines are met on the site (Quarterly Content Audits, semi-annual expired documents review)
  • Provides monthly reporting on usage of the content
• Stays informed on what is happening in the organization, with our products and initiatives, in order to ensure Epsilon.com alignment and integration with other marketing efforts (email, social, etc.)
• Stays abreast of best practices and trends for web platforms, to bring forward innovative ideas, to develop new ways to meet needs for our visitors

Qualifications

• Bachelor's degree in Marketing, Business Administration, or a related field.
• 1-3 years of experience in web operations or a similar role
• Proficiency in content management systems (e.g., HubSpot, WordPres, Sharepoint)
• Basic understanding of HTML, CSS, and web analytics tools (e.g., Google Analytics).
• Experience with Excel
• Request management and project management
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Ability to work both independently and collaboratively in a team environment.
• Experience as an admin of a SharePoint site is plus
• Knowledge of SEO best practices is a plus

Additional Information
Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and
  forward-thinking approaches.
• Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation-shaping our culture, guiding our decisions and uniting us in common purpose.