Associate Registrar

Position Summary

Major Responsibilities

• Manage the day-to-day execution of Registrar services, including academic records, registration, scheduling, enrollment verification, instructional space coordination, graduation documentation, and related student lifecycle transactions.
• Ensure operational continuity, accuracy, timeliness, service quality, escalation management, and effective prioritization during peak academic cycles.

• Serve as the functional business owner for Registrar-related SIS processes, data, rules, and workflows.
• Define Registrar business requirements, data standards, controls, acceptance criteria, and readiness needs for SIS-supported processes.
• Set up Registrar-owned functional requirements for SIS-supported operations, including semester setup, academic calendar configuration, curriculum/course setup, registration rules, degree audit rules, graduation processing, records processes, and other Registrar-controlled academic and student lifecycle functions.
• Ensure SIS-supported processes reflect approved policy, documented procedures, auditability, exception handling, and service standards.
• Lead business change management for Registrar-impacting system changes.

• Oversee the accuracy and currency of official academic information, including the Registrar website, Program Guide, Course Catalog, Academic Calendar, and student-facing materials.
• Maintain strong stewardship over Registrar-owned data elements, including definitions, validation, correction processes, quality checks, documentation, and reporting readiness for operations, analytics, accreditation, program review, and compliance needs.

• Support consistent implementation of academic and administrative policies related to registration, records, enrollment, academic standing, graduation, scheduling, and official academic information.

• Strengthen process documentation, approval pathways, controls, privacy and confidentiality compliance, academic integrity safeguards, records management, and escalation of policy or control risks to the University Registrar.

• Work closely with Admissions, Graduate Operations, Alumni Affairs, KAUST Academy, academic divisions, Associate Deans, GPSAs, administrative teams, and System Team to support coordinated student lifecycle operations.
• Represent Registrar operational requirements in working groups, readiness discussions, process improvement initiatives, and cross-functional forums as assigned.

• Monitor service metrics, operational KPIs, workflow efficiency, backlog trends, data quality, cycle times, and stakeholder experience.
• Use evidence to identify bottlenecks, risks, training needs, and improvement opportunities.
• Support process standardization, automation readiness, knowledge management, staff supervision where assigned, and a service culture focused on accuracy, accountability, and institutional integrity.

Competencies

• Strong understanding of Registrar operations, student records, registration, scheduling, graduation, academic standing, and student lifecycle services.
• Ability to translate academic policy into clear procedures, controls, data rules, service standards, and SIS-supported workflows.
• Functional understanding of SIS-enabled operations, including data stewardship, workflow design, reporting, testing, and user acceptance.
• Strong knowledge of data governance, records management, privacy, confidentiality, auditability, academic integrity, and accreditation support.
• Strong analytical, documentation, problem-solving, stakeholder management, communication, and service leadership skills.
• Ability to support continuous improvement, operational change, KPI monitoring, quality assurance, and service coordination.

Qualifications/Experience

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, Education Administration, or a related field; Master’s degree preferred.
• Minimum 7–10 years of experience in Registrar operations, postgraduate academic administration, student services, or a comparable higher education environment.
• Experience managing SIS-supported Registrar processes, including data quality, functional requirements, process documentation, testing/user acceptance, operational readiness, and digital process improvement.
• Experience with academic policy implementation, student records, registration, graduation, academic calendars, catalogues, and cross-functional student lifecycle operations.
• Experience with Banner or a comparable enterprise SIS is preferred.