Associate Registrar (Student Services Manager I) #2636

Job Responsibilities

The Associate Registrar plays a critical leadership role in the Registrar's Office, overseeing core operations including registration, grading, roster verification, appeals, credit evaluation, and compliance reporting. This position ensures the integrity and efficiency of student records and registration processes, supervises staff, manages daily operations, and leads communications and website content for the department. The Associate Registrar serves as a key liaison between students, faculty, staff, and external agencies such as the National Student Clearinghouse. The Associate Registrar's duties include, but are not limited to:

• Provides Registration & Records oversight by managing all aspects of student registration, including term setup, enrollment processes, and system configurations. Oversees roster verification and grading processes to ensure timely and accurate submission of grades. Collaborates on academic appeals related to registration, grading, and records. Oversees the change of major process and works with the Academic Division on closing out programs.
• Oversees the evaluation and awarding of college transfer credit, advanced standing, and other forms of academic credit. Ensures compliance with institutional policies and accreditation standards related to transfer and prior learning assessment. Collaborates with academic departments to maintain accurate and current transfer equivalency tables and articulation agreements.
• Ensures accurate and timely reporting to the National Student Clearinghouse and other external agencies. Maintains compliance with FERPA and institutional policies regarding student records.
• Supervises and mentors registrar office staff, providing training, performance evaluations, and professional development. Oversees daily operations of the office, ensuring high levels of customer service and operational efficiency.
• Develops and manages internal and external communications related to registration, grading, deadlines, and policy changes. Maintains and updates the Registrar’s website to ensure clarity, accessibility, and accuracy of information.
• Collaborates with IT and other departments to optimize student information systems. Identifies and implements process improvements to enhance service delivery and data integrity.

Minimum and Additional Requirements

This position requires a bachelor's degree and experience in student services programs. Preferred applicants will have a master's degree and at least one (1) year of experience in student services programs.

Preferred Qualifications

An ideal candidate will have a master’s degree and one (1) year of experience in Student Services. The preferred candidate will have a minimum of five (5) years of progressively responsible experience in a registrar’s office or related academic administration. Experience with student information systems (e.g., Ellucian) and reporting tools. Experience in credit evaluation and transfer articulation strongly desired. Candidate will have demonstrated strong leadership and supervisory skills. Bring excellent organizational, analytical, and problem-solving abilities to every task. Communicate exceptionally well, both in writing and speaking. Thrive in a fast-paced setting while managing multiple priorities. Show unwavering commitment to equity, accuracy, and confidentiality in student records. Strong ability to manage multiple priorities and work independently. Sound judgment in decision-making. Ability to work in a fast-paced, diverse environment requiring additional hours during peak periods. Willingness for periodic in-state and out-of-state travel, with occasional overnight stays up to 4 or 5 days.

Additional Comments

Applicants MUST complete the online SC State Jobs Employment Application. To fully evaluate qualifications, some positions may require submission of unofficial transcripts with the application. Only complete applications are considered. For assistance, contact TTC Human Resources at 843.574.6201.
Faculty positions require the submission of related unofficial transcripts with the application and may include any required certifications. Upon hire, Official transcripts/certifications are required.

Staff positions where a degree may be substituted for the related work experience must submit unofficial transcripts related to the position with the application and/or certifications. Upon hire, Official transcripts/certifications are required.

Unofficial transcripts may be uploaded to the application, mailed to TTC Human Resources, PO Box 118067 Charleston, SC 29423), or faxed to 843.574.6682 or emailed in PDF format to Employment@tridenttech.edu by the deadline date and time.

Employment applicants may be subject to a background check. Failure to consent to a background check will remove your application from further consideration. Background checks are conducted in compliance with the Fair Credit Reporting Act (FCRA).