Associate Relationship Manager - Affordable LAP

Job Title – Associate Relationship Manager - Affordable LAP

Job Purpose:

To deliver a high-quality client service and customer retention. Enhance product sales

and new client acquisition.

Roles & Responsibilities:

• Identifying New Markets, must work towards attracting new customers and

generating leads through local activities like organizing canopy activities/leaflet

distribution/cold calling and etc.

• To service, the leads referred by sales front/cross/selling or other channels.

• To deliver a high-quality client service and customer retention approach to

managing client relationships to enhance product sales and new client growth

targets.

• Achieve agreed individual performance targets for income generation, product

sales and new client growth targets.

• Login to disbursement completion, fulfilment, counselling, and handholding the

customer through the entire process of sanction and disbursement.

• Ensuring that customer doesn’t become a non-starter e.g. helping collections to

recover EMI’s in case of default.

• Building the relationship in the Market by meeting the Local Builders, Business

communities and new channels.

Managerial & Leadership Responsibilities:

• Recommend process changes to improve service efficiency and quality across

the assigned area

• Recommend improvements to processes and policies across the Retail

Banking business to drive operational efficiencies and high-quality customer

service

• Leverage in-house synergies through collaboration with internal stakeholders"

• Attract and retain best-in-class talent for key roles in their reporting structure

Educational Qualifications:

• Graduate – Any

• Postgraduate – MBA

Experience:1- 3 yrs