Associate Relationship Manager (UAE National Role)

United Arab Emirates

Job description

Associate Relationship Manager (UAE National) – 0000LTAR

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HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

The Associate Relationship Manager will support the growing business and achieve divisional targets. This role will have internal and external stakeholders. Internal stakeholders may include Sales, Product Development, Risk & Compliance teams. The remit may range from an area within a country or multiple countries. The jobholder is responsible for working alongside a Relationship Manager, with accountability for service, risk, sales and operational delivery to achieve highest customer satisfaction through pipeline, sales activity and customer service management.
In this role, you will:

Manage end-to-end credit application process including preparation of credit applications based on thorough analysis of the financial reports, research and other data sources / market intelligence
Be responsible to assist RM and deliver on CDD related process for respective portfolio
Closely work with the RM to increase revenues from existing and new to bank clients
Assist the customer draw on the HSBC group network by working closely with other CIB sites and product groups like Global Trade Solutions (GTS), Markets & Security Services (MSS), Global Payments Solutions (GPS)
Structure appropriate credit facilities for the customer
Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
Assist RM to ensure timely and accurate maintenance of customer information, including Know your Customer (KYC) requirements, in Group systems
Establish an effective working relationship with Risk Management teams, in order to validate the accuracy of the customer risk profile and ensure sustainable asset growth
Keep abreast with sustainability and assist RM to identify, lead and deliver sustainability solutions supporting clients in their transition journey
Accountable for managing and timely execution of all operational queries, exceptions on the assigned portfolio, including but not limited to payments, transactions, inward cheque clearing, activity monitoring alerts etc.
Maintain adequate controls on timely responses to queries from various stakeholders including reporting, responses on standard/ad hoc returns
Maintain a robust and efficient control environment across the business area to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise
Provide technical, leadership and support technical excellence by searching out external best practice, monitoring technical and professional developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customers
Manage, Coach and Develop junior members of staff and encourage a learning culture within team members

Requirements

To be successful in the role, you should meet the following requirements:

Proven ability, with a successful record of accomplishment in risk management, operational and regulatory, credit analysis and judgmental lending
Knowledge of the Commercial Banking market both globally and specifically relating to the local environment, including the competitive landscape, with a detailed knowledge of competitor propositions.
Honed analytical skills, with a strong emphasis on credit and operational risk
Visible and motivational leadership, ability to influence others
Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with customers and colleagues
Ability to effectively plan and organize, with tenacity to drive through results
Innovative with a flair for solving problems
Commercial acumen
Graduation degree is a must to secure a UAE Visa and Work Permit

For further details and application information please visit our careers site, searching under reference number 0000LTAR.

You’ll achieve more at HSBC.
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Issued by The Hong Kong and Shanghai Banking Corporation Limited.

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