Associate Resident Field Service Technician

Your role and responsibilities (Mandatory)

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will deliver quality customer service to satisfy customers. You will also showcase your expertise by displaying clear understanding of sense of urgency and care in your own area of responsibility.

The work model for the role is: hybrid

This role is contributing to the Process Automation Energy Industries US Service team.

You will be mainly accountable for:

• Providing site service to ensure safe and efficient plant operation utilizing the 800xA Distributed Control System.
• All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction). Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations. Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a “follow-up” system with customers to ensure the technical advice provided was effective.
• Troubleshoot distributed control system hardware, software issues, and manage technical support requests on the customers behalf to optimize system performance. Maintain customer database by logging each call and the support provided.
• Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract. Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line.

• High School diploma or GED equivalent required
• Electrical, Chemical, Mechanical, Computer Science, Automation, or Control experience or a special combination of experience and/or demonstrated accomplishments will be considered. Applicable military experience will be considered.
• You will embark on a journey which will see you develop and be mentored to provide outstanding field service support of ABB's 800xA Distributed Control System.
• ABB relocation assistance will be provided to Baltimore, MD.
• A demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude.
• Applicants must speak fluent English, have a legal driver’s license, and have a work authorization that would permit them to work for ABB in the US.

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste.

Come Make a world of difference with ABB