Associate - Seller Support

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Associate - Seller Support | MAF Retail | Retail Corporate Egypt

ROLE SUMMARY

Associate - Seller Support is responsible for providing comprehensive assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless and efficient selling experience for sellers by addressing their inquiries, resolving issues, and providing guidance on platform policies and procedures.

ROLE PROFILE

• Provide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding account setup, product listing, order management, payment issues, and general inquiries.
• Issue Resolution; investigate and resolve seller concerns, complaints, and disputes effectively and efficiently, ensuring a positive resolution and satisfactory outcome for both the seller and the customer.
• Platform Guidance: Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for product listings, pricing strategies, and promotional campaigns.
• Collaborate closely with other teams, such as Account managers, Operations, and Customer Service, to align seller experience updates with overall business objectives.
• Participate in cross-functional projects and initiatives to support the growth and success of the marketplace platform.
• Ensure compliance with all marketplace policies, guidelines, and regulatory requirements.
• Stay informed about changes in marketplace policies and communicate updates to relevant stakeholders.
• Execute the set project SOP and put forward enhancements to simplify and reduce overhead on the process.

REQUIREMENTS

• Bachelor’s degree in Engendering, marketing, Information technology, Computer science, Business administration)
• 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
• Preferably 2+ years in the retail/e-Commerce business or closely related industry.
• Capability to multitask and handle multiple seller inquiries simultaneously while maintaining attention to detail and accuracy in responses.
• Exemplary performance record, particularly with regard to SLA, quality & productivity.
• Basic understanding of data analysis tools or reporting software to generate performance reports, analyze seller metrics, and identify trends or patterns in seller behavior and performance.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.