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Associate Service Engineer Pump Systems
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Overview:
DESIRED QUALIFICATIONS:
The Associate Service Engineer provides technical support via telephone or computer and leads improvement initiatives related to the hardware, software and/or communications on all components of Rain Bird Pump Systems, Central Control software, and other advanced irrigation products. This role involves a combination of remote diagnostics, technical project work, customer support, and in‑person training delivery.
Responsibilities:
- Provide high quality technical phone support to customers, distributors, and field personnel.
- Conduct thorough root cause analysis of issues and implement corrective actions
- Identify, document, and execute quality improvement and process improvement projects, including development of technical training material
- Complete assigned projects and report summaries of work completion to management
- Ensure all phone support and projects meet Service Level Agreement (SLA) requirements
- Diagnose and troubleshoot pumps, motors, filters, VFDs, PLCs, radios, modems, and irrigation components (valves, rotors, electronic controllers, flow sensors, etc.)
- Remotely support technicians during installation, maintenance, or repair projects
- Prepare and conduct classroom environment training at Rain Bird in Tucson, AZ, as well as remote locations as needed.
- Track, report, and follow-up on product and technical issues using established processes.
- Participate for one week at a time, approximately once per quarter, in the 24/7 on-call phone support rotation
- Travel up to 10% for field service support and relationship outreach with customers, distributors, and contractors.
MINIMUM QUALIFICATIONS:
- BS. Degree in Engineering or technical field
- Strong hardware and software troubleshooting skills
- excellent verbal, written, and interpersonal communication skills
- Ability to work collaborate both with co-located and remotely located colleagues.
- Understanding of integrated mechanical and electrical systems
DESIRED QUALIFICATIONS:
- Fluency in Spanish or other foreign language(s)
- 3+ years of relevant experience
- S. Degree in Engineering or technical field
- Direct customer service and technical support experience
- Experience with programming to include Programmable Logic Controller code
- Irrigation and golf course service and Irrigation Central Control programming experience
- Background in electrical or mechanical engineering
- Experience with personnel management and project management
Rain Bird is an Equal Opportunity Employer.
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