Associate SME - Collaboration

Education Qualification :
Any Graduate

Skills :
Primary -> Technology | Collaboration and Messaging Roles | Skype Administrator | 3 - Experienced
Primary -> Technology | Unified Communications Platforms | Microsoft | 3 - Experienced
Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced
Tertiary -> Behavioral | Aptitude | Communication | 3 - Experienced
Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced

Certification :
Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203

Details:

Technical Skills:
- Messaging- Complete hands-on experience on installing and managing Microsoft Exchange, Server 2010/2013/2016/2019, Administration of Office 365, Managing of Exchange Load Balancers (NLB, WNLB, Clustering), Managing of email gateways (IronPort, ProofPoint, EOP) and Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking
- Unified Communication and Collaboration - In-depth knowledge of various UCC services like Teams, OneDrive, SharePoint etc and In-depth hands-on experience on Microsoft 365
- LDAP- Active Directory and Azure Active Directory user administration, Directory Sync from AD to AAD and Authentication protocols
- End-User- Outlook 2013/2016/2019/ProPlus/Mobile clients, Teams, desktop/mobile clients, OneDrive/BOX desktop sync and Offline and Online archive management
- PowerShell- Advanced PowerShell scripting knowledge

Functional Skills:

• . Need to performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also includes the bigger Unified Communication and Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc.
• Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure
• Plan and execute upgrades, projects defined by customers
• Address the tickets escalated from L1/L2 team
• Document the architecture and participate along with architects to define the DR, failovers etc.
• Manage and lead team of L1/L2