Associate SME - EndPoint Management (EM3)

Education Qualification :
Any Graduate (Engineering / Science)

Skills :
Primary -> Technology | Endpoint Management - 1E Tachyon | 3 - Experienced
Primary -> Technology | Endpoint Management - Tanium | 3 - Experienced
Secondary -> Domain | IT in Banking | Customer Support | 3 - Experienced
Tertiary -> Behavioral | Aptitude | Communication | 3 - Experienced

Certification :
Technology | TCPEM/TCA

As a 1E Tachyon/Tanium Level 3 Administrator, you will play a critical role in providing expert support for the configuration and management of 1E Tachyon. You will lead the efforts to ensure the effective utilization of real-time endpoint management capabilities, providing guidance to junior administrators and collaborating with IT teams.
Key Responsibilities:
1. Strategic Planning and Design:

• Develop and implement a strategic vision for 1E Tachyon/Tanium that aligns with the organization s goals and objectives.
• Lead the design and optimization of 1E Tachyon/Tanium infrastructure, including agents, modules, and policies.

2. Endpoint Management Leadership:

• Oversee the configuration and optimization of 1E Tachyon/Tanium, ensuring efficient client management, endpoint settings, and real-time capabilities.
• Implement advanced configurations for enhanced endpoint management.

3. User Support and Training:

• Provide expert support for end-users of the 1E Tachyon/Tanium platform, addressing complex issues, endpoint configurations, software deployments, and troubleshooting.
• Offer training and mentorship to Level 1 and Level 2 administrators and end-users.

4. Software Deployment Expertise:

• Lead software packaging and deployment efforts using 1E Tachyon/Tanium, implementing efficient software distribution, patch management, and automation strategies.
• Create and maintain advanced deployment packages and automation scripts for software installations.

5. Inventory Management and Compliance:

• Oversee the maintenance of an accurate inventory of hardware and software assets across endpoints.
• Ensure compliance with industry standards and regulations, and implement advanced security updates and patches.

6. Advanced Troubleshooting and Problem Resolution:

• Provide Level 3 support for complex 1E Tachyon/Tanium-related issues, incidents, and user problems.
• Conduct root cause analysis for challenging technical problems