Associate Specialist, Data Delivery & Operations

Associate Specialist, Data Delivery & Operations

Gurgaon/Bangalore, India

AXA XL recognizes data and information as critical business assets, both in terms of managing risk and enabling new business opportunities. This data should not only be high quality, but also actionable – enabling AXA XL’s executive leadership team to maximize benefits and facilitate sustained dynamic advantage. Our Innovation, Data & Analytics function is focused on driving innovation through optimizing how we leverage data to drive strategy and differentiate ourselves from others. As we develop an enterprise-wide data and digital strategy that moves us toward greater focus on the use of data and data driven insights, we are seeking an Associate Specialist, Strategic Demand Management. In this role, you will contribute to the maturing of Data Delivery and Operations. At AXA XL, we view individuals holistically through their People, Business, and Technical Skills. We’re interested in what you bring, how you think, and your potential for growth. We value diverse perspectives, recognizing that each person contributes uniquely to our team's success. We welcome candidates with relevant education and experience in a related field, as well as those with diverse educational backgrounds or equivalent experience.

What you’ll be DOING

What will your essential responsibilities include?

• Data Demand Management Skills: Effectively manage and prioritize data demand requests from clients and insurance teams, utilizing ticket management systems to ensure timely processing and tracking.
• Analytical Skills: Analyze complex client and insurance data requests to deliver accurate and insightful results, supporting data-driven decision-making.
• Cross-Functional Coordination: Coordinate and facilitate data demand activities across multiple divisions within IDA, AXA XL, and AXA organizations to ensure seamless communication and execution.
• Metrics and Reporting: Assist in developing and maintaining key demand metrics, providing actionable insights to enhance leadership’s decision-making capabilities.
• Process Improvement: Identify opportunities for continuous improvement of the demand intake process, driving efficiencies and best practices within IDA.
• Resource Planning and Estimation: Contribute to assessing project estimates and resource requirements to support effective demand planning.
• Stakeholder Support: Support leadership in maintaining an up-to-date demand intake inventory, ensuring transparency and visibility across teams.
• Process Alignment: Ensure alignment with broader operational and technological intake processes, adopting industry best practices.
• Process Evaluation and Optimization: Monitor and evaluate the effectiveness of current demand management processes, making recommendations to leadership for enhancements that streamline workflows.
• Customer-Centric Approach: Foster a customer-first mindset by prioritizing stakeholder service quality and responsiveness in all demand management activities.

You will report to Scientist - Strategic Demand Management.

What you will BRING

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Basic understanding of department, division, and corporate strategy and operating objectives, including their linkages.
• Familiarity with Insurance business and alignment to data domains.
• Results-driven and detail-oriented approach.
• Resiliently determines and executes research to support business decisions.
• Relevant years of experience in a data role (analytics, specialist, or engineer).
• Passion for data and experience working within a data-driven organization.
• Working knowledge of MS Excel pivots or similar reporting tools to generate metrics and understand demand.
• Data wrangling and analysis experience.
• Proficient experience with SQL, Power BI, and Databricks.
• Developing and applying analytical competency and process improvement skills.
• Intermediate understanding of business problems, with the ability to influence and employ agile problem-solving methods.
• Ability to resiliently determine and execute research related to technical data tasks.
• Familiarity with data warehousing concepts (implied through experience with Power BI, Databricks, SQL).

Desired Skills and Abilities:

• Robust interpersonal skills; ability to build trust and rapport within and across groups.
• Good presentation, communication (oral & written), and relationship-building skills across all levels of management and customer interaction.
• Ability to work effectively with team members across the globe and across departments.
• Resilience and adaptability in problem-solving and stakeholder engagement.

Who WE are

What we OFFER

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.