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Associate Systems Administrator
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We are united in our mission to make a positive impact on healthcare. Join Us!
- South Florida Business Journal, Best Places to Work 2024
- Inc. 5000 Fastest-Growing Private Companies in America 2024
- 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
- 2024 Spring Digital Health Awards, "Web-based Digital Health" category for EMA Health Records (Gold)
- 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)
Who we are:
We Are Modernizing Medicine (WAMM)! We're a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.
Associate IT Systems Administrator - Identity
Location: Hyderabad
Our Mission & Vision
At ModMed, we are on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. We envision a world where the software we build increases medical-practice success and improves patient outcomes.
Joining our team means aligning your passion with purpose. We innovate boldly, think big, and save time for the healthcare heroes who use our tools every day. We're looking for someone who wants to do good and have fun while building a world-class security infrastructure.
The Role
ModMed is seeking a detail-oriented Associate IT Systems Administrator - Identity to join our Corporate IT team. This role is a foundational part of our security infrastructure, ensuring that our workforce has secure, compliant, and efficient access to enterprise systems.
You will focus on the daily operation of identity platforms, application management, and the critical "Leaver" portion of the employee lifecycle. If you are a problem-solver who values customer delight and is eager to grow in the Identity and Access Management (IAM) space, you'll fit right in.
How You'll Make an Impact:
- Lifecycle Operations: Take ownership of the "Joiner-Mover-Leaver" process, with a primary focus on executing secure and timely terminations to protect our environment.
- Identity System Administration: Perform routine administrative tasks within core identity platforms, including Okta, Active Directory (AD), and LDAP (FreeIPA).
- Automation Maintenance: Run existing automation workflows and make minor modifications to Python and Bash scripts to ensure seamless provisioning and de-provisioning.
- Access & Authentication: Manage secure access tools, including SecureW2 and Duo MFA, to maintain a robust security posture and save our users time.
- SaaS Application Management: Act as an administrator for a variety of enterprise applications, including Microsoft 365, Adobe Creative Cloud, Zylo, and Lumos.
- Compliance & Audit Support: Partner with InfoSec and Compliance teams on evidence collection for audits, ensuring we meet HIPAA and PCI DSS standards.
- Documentation: Create and maintain clear Standard Operating Procedures (SOPs) and user guides to support IT workflows and empower self-service.
- Operational Support: Participate in a periodic on-call rotation to address identity-related issues, ensuring our systems stay reliable 24/7.
What You'll Bring to the Table:
- Experience: 1–3 years of hands-on experience in IT systems administration, preferably in an identity-focused role.
- Technical Literacy: Foundational knowledge of identity protocols (SAML, OAuth2, and SCIM) and experience managing users/groups in AD or LDAP environments.
- Scripting Skills: Ability to read and understand code, with the proficiency to make minor modifications to Python, PowerShell, or Bash scripts.
- Problem-Solving Mindset: A proven ability to troubleshoot authentication issues across various SaaS platforms with a focus on customer delight.
- Communication: Strong documentation skills and the ability to explain technical processes to both technical and non-technical teammates.
- Alignment with Our Values: A desire to innovate boldly, think big, and contribute to a culture that values doing good.
Bonus Points:
- Okta Certified Professional or similar foundational identity certification.
- Familiarity with identity governance (IGA) or SaaS management tools like Lumos or Zylo.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
The Core Tech Stack
- IAM: Okta, Active Directory (AD), LDAP (FreeIPA)
- Protocols: SAML, OAuth2, OpenID Connect, SCIM
- Scripting: Python, Bash, PowerShell
- Infrastructure: AWS, Google Cloud, Windows/Linux Servers, Cloud/Enterprise Apps
ModMed Benefits Highlight: At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
India
- Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
- Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
- Allowances: Annual wellness allowance to support your well-being and productivity,
- Earned, casual, and sick leaves to maintain a healthy work-life balance,
- Bereavement leave for difficult times and extended medical leave options,
- Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
- Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.
United States
- Comprehensive medical, dental, and vision benefits
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders' email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.
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