Associate | UAE Nationals | Information Technology

We’re a large and growing professional services firm that still feels like a community. We employ over 750 people across the UAE and experiencing exciting growth! We truly care about our colleagues, our clients, and the communities where we work and live.

As an IT Associate, you’ll be part of the first-line support team, responsible for handling incoming IT support issues via calls and Microsoft Teams. This role is critical in ensuring smooth day-to-day operations by providing timely and effective technical assistance to users across the organization.

Discover your purple and join our IT Team today!

Let us paint a picture for you

Imagine being part of a team that puts “we before me”, where flexibility is a mindset, and where you trust your colleagues to have your back.

Imagine working for an organization that believes in the power of authenticity in everything that we do. Whether you're steering discussions in a client meeting, tackling your fear of heights at the top of the Burj Khalifa or ziplining across Jebel Jais – bring your true self to work. Be a part of a team driven by a purpose of shaping the world that we live in, based on trust and integrity in markets, dynamic businesses, and communities where businesses and people thrive.

Join us to expand your horizons, be inspired, face challenges, and most importantly, be yourself.

About the Information Technology Service Line

Our Information Technology Service Line is committed to delivering secure, reliable, and innovative technology solutions that support both internal operations and client-facing services. We focus on operational excellence, proactive support, and continuous improvement. By fostering collaboration and embracing emerging technologies, we ensure our infrastructure and services are aligned with business needs and future ready.

As an IT Associate some of your responsibilities will include:

• Serve as the first point of contact for IT-related issues, providing support via calls, Teams, and ticketing systems
• Troubleshoot and resolve hardware, software, and network issues.
• Provide support for Microsoft Dynamics 365 Finance & Operations (D365 F&O), including basic configuration and issue resolution.
• Collaborate with users and technical teams to ensure business requirements are met.
• Assist in system upgrades, testing, and deployment activities.
• Maintain documentation of support processes and system configurations.
• Monitor system performance and proactively address issues.

Think you've got what it takes to be an IT Associate? Like the colour purple? Great. Here's a few more boxes we're also hoping you can tick:

• UAE National with a family book
• Bachelor’s degree in IT, Computer Science, IT Infrastructure, Software Engineering, or any tech-related field.
• Experience in technical support or IT issue investigation.
• Strong communication skills to effectively support and guide users
• Familiarity with Microsoft Dynamics 365 Finance & Operations is a plus.
• Knowledge of X++, Visual Studio, SSRS, and Power BI is preferred.
• Ability to work independently and collaboratively in a fast-paced environment
• Strong problem-solving and documentation skills.
• Comfortable using Microsoft Office
• Strong written and spoken English

Job Details

Preferred Candidate