Asst. Manager, Business Process Management

Responsibilities

Lead process re-engineering projects and aim to streamline and improve the workflows within the assigned projects.
Active engagement with the stakeholders to understand issues and manage the change process which may include cross-functional collaboration.
Conduct Root Cause Analysis for shortfalls/issues identified during performance analysis.
Define relationships among various interfering processes.
Facilitate Process Excellence workshops with related stakeholders.
Document progress/changes throughout the progress of project
Periodically report progress of projects and activities
Train project team on methodologies used for process improvements as well as project management.
Coordinate the implementation of improved processes.
Conduct gap analysis for missing processes.
Planning of related activities throughout the year
Algin process automation with IT department.
Propose way to improve department activities.

Qualifications