At Your Service

DUTIES AND RESPONSIBILITIES:

• Answers incoming calls.
• Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
• Places outgoing calls.
• Receives messages and deliver the same in timely and efficient manner.
• Logs all service requests, defects, incidents in GXP
• Provides information about hotel services to guests.
• Understand the telephone operator board or PBX switchboard operations.
• Knows what action to take when an emergency call is required.
• Monitors automated systems including CCTV when engineering and maintenance department is closed.
• Ensure room service orders are taken efficiently and accurately to be delivered as requested on time.
• Assists in reporting telephone equipment or service complaints and problems.
• Trains or assists with training new telephone operators in performance of job duties.
• To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
• Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
• Must be polite and courteous while answering the phone.
• Keep records of calls placed and received by all departments and recording the call charges.
• Update all necessary information on the PMS /Opera.
• Upload all registered guests in house in CID (Criminal Investigation Department) system.