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Authorization Specialist

The Authorizations Specialist is responsible for obtaining and applying all required authorizations, enabling the appropriate compensation for medical claims. Confirms patients’ insurance eligibility while obtaining authorization. The specialist acts as a liaison between referring physicians’ offices, case managers, adjusters, and social workers to obtain required authorizations. This position will assist with our physical therapy department with Insurance Authorizations.

Qualifications and Experience

High school diploma or equivalent
Previous experience in insurance billing and coding
Minimum two years of patient service experience in a healthcare setting
Ability to act with integrity, professionalism, and confidentiality
Experience using electronic medical records systems
Excellent communication and interpersonal skills
Excellent organizational skills and attention to detail

Responsibilities include, but are not limited to the following

Obtains orders from the physician
Log all orders in EMR for accurate tracking and scheduling
Eligibility, benefits, and authorization are obtained online or via telephone
Respond to clinical requests by providing accurate information. Perform follow-up calls within 3 business days regarding the authorization status
If a peer-to-peer review is needed prior to obtaining authorization, we will schedule with our physician and the insurance carrier’s Medical Director
If the request is to have the patient be sent to an outside physician for treatment the office notes, patient demographics, and insurance card(s) are faxed to the outside physician’s office for an appointment
Follow up on requests within 7-10 days to confirm accurate information has been received and confirm an appointment has been made
Work diagnostic orders within 3-5 days of receipt. STAT orders are worked on immediately
Obtain surgical authorizations 10 days prior to the surgery date unless the surgery is scheduled as a STAT
Maintain the electronic log sheet, generated for physical therapy patients indicating patient demographics and therapy caps
Maintains clinic and patient confidentiality
Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 67 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 2nd in the country, EmergeOrtho’s medical team includes upwards of 190 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho. Please visit https://emergeortho.com/careers/ for additional information or to apply directly.

EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.

We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion. https://emergeortho.com/non-discrimination-notice/

Benefits: