Patient Access Representative II, Imaging Contact Center, Southbank Plaza

About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

*Up to $1,000 Sign-On Bonus*

Southbank Plaza is currently hiring for a Full-Time Days Patient Access Representative II to join our Imaging Contact Center team at our Baptist Southbank Plaza location here in Jacksonville, FL.

Shift Details: Full-Time Monday - Friday 8:30am-5:00pm

This Patient Access Rep II will primarily be a scheduler for appointments within the Baptist Health System. In this role you will be answering around 75-80 patient calls a day and the day in the life will look like answering the patients calls to get them scheduled, completing the registration process, insurance verification and suppling estimates and patient collections in reference to estimate, you will also be required to work patient work queues and make outbound calls to patients. You will have a monthly score card to determine how long it takes to wrap up a call and the quality of a call. The ideal candidate will not only reflect the five Baptist Core Values, but will also have call center, and scheduling experience.

As a Patient Access Rep II, you will be responsible for:

• Registering patients accurately and efficiently
• Utilizing multiple systems and interfaces Cross-Trained in order to work in multiple Imaging Service Lines
• Maintaining service excellence to patients and visitors for telephonic encounters
• Contributing to PAS Goals as defined annually (Collections, productivity, quality, and call metric objectives, etc.)
• Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintaining a professional relationship with all clinical and non-clinical team members
• Articulating compliance documentation and ensure completion of required patient consent forms
• Maintaining patient privacy in accordance with HIPAA guidelines

Education & Credential Requirements:

• High school diploma (or higher) Required

This Patient Access Representative II position will be located at Southbank Plaza in downtown Jacksonville. If you are interested in this Full-Time Days opportunity, please apply now!

Primary Location:

Downtown - Southbank Building 1