Auto Claims Associate

This position is a great entry-level opportunity and/or a great position for someone with insurance or customer service experience interested in a career in the insurance industry.

• Handle claims relative to commercial auto.
• Investigating each claim by gathering information, conducting interviews, taking statements, conducting website research as needed, reviewing, and analyzing reports and related bills.
• Identifying/ investigating/resolving potential fraud/misrepresentation issues.
• Working hand-in-hand with insureds, claimants and/or their attorneys upon receipt of critical information.
• Following standard practices and procedures to determine legal liability and achieve final resolution of a claim.
• Verifying/analyzing applicable coverage for the reported loss.
• Establishing 24-hour contact and maintaining appropriate contact with all involved stakeholders throughout the life of the claim file.
• Identifying and addressing subrogation/contribution opportunities.
• Setting accurate timely loss/expense reserves in compliance with claims guidelines.
• Evaluating, negotiating, and authorizing settlements with all stakeholders within designated authority.
• Selecting, directing, and managing vendors.
• Drafting correspondence, including but not limited to, coverage letters to stakeholders as appropriate.
• Applying for and maintaining resident/nonresident adjuster licenses.
• Performing other duties as necessary.

• A four-year college degree or equivalent applicable experience (we will consider May 2026 graduates).
• Equivalent is defined as an Associate degree with 2 years of relevant customer service experience
• The desire and ability to travel.
• Excellent oral and written communication, problem solving and analytical skills as well as demonstrated leadership, professionalism, organization and time management.
• Must be authorized to work in the United States without visa sponsorship by employer, now or in the future.

*Current IAT employees must have been in their role for at least six months and must have received, at a minimum, a “Meets Expectations” during their performance review to be eligible for the program.

IAT Insurance Group is the largest private, family-owned property and casualty insurer in the U.S. I nsurance A nswers T ogether® is how we define IAT, in letter and in spirit. We work together to provide solutions for people and businesses. We collaborate internally and with our partners to provide the best possible insurance and surety options for our customers.

At IAT, we’re committed to driving and building an open and supportive culture for all. Our employees propel IAT forward – driving innovation, stable partnerships and growth. That’s why we continue to build an engaging workplace culture to attract and retain the best talent.

We offer comprehensive benefits like:

• 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
• 7% 401(k) Company Match and additional Profit Sharing
• Hybrid work environment
• Numerous training and development opportunities to assist you in furthering your career
• Healthcare and Wellness Programs
• Opportunity to earn performance-based bonuses
• College Loan Assistance Support Plan
• Educational Assistance Program
• Mentorship Program
• Dress for Your Day Policy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug-free workplace and participate in E-Verify.