Auto Claims Supervisor

Ready to lead and make an impact at a Top 50 Property & Casualty Insurance Company whose mission is to serve and protect Wisconsin families, farms, and businesses?

As an Auto Claims Supervisor at Rural Mutual Insurance Company, you will provide daily leadership, coaching, and technical guidance to a team of adjusters handling auto and minor bodily injury claims. You will support accurate, timely, and empathetic claim handling while driving operational excellence, strengthening team capabilities, and partnering with Claims leadership on department initiatives. This role is ideal for an experienced adjuster who enjoys developing others, solving complex issues, and creating a consistent, high-quality claims experience for our customers.

This is a remote position, but the candidate must reside in Wisconsin.

At Rural Mutual Insurance, you'll find a welcoming, supportive environment where professional growth is nurtured. Our commitment to a healthy work/life balance is reflected in our competitive compensation package, which includes health, dental, life, LTD, and vision insurance, an employee bonus plan, a matching 401(k) plan, and generous time-off benefits.

Join us and be part of a Wisconsin-based company that values employee well-being, is customer-focused, and is making a meaningful impact in the insurance industry. Apply today!

$75,000 - $90,000 yearly

• Provide daily oversight, coaching, and technical direction to adjusters on claim investigations, coverage evaluations, negotiations, and resolutions.
• Monitor claim assignments and adjuster workloads to ensure balanced distribution and timely progression of files.
• Conduct regular file reviews to verify thorough investigations, accurate reserves, regulatory compliance, and adherence to best practices.
• Support onboarding, training, and skill development for new and existing team members.
• Serve as a point of escalation for complex claim issues, coverage concerns, or dissatisfied customers, resolving matters with professionalism and empathy.
• Collaborate with internal partners, including Casualty, Field Claims, Subrogation, and Underwriting, to ensure seamless coordination across claim types.
• Support department initiatives, process improvements, and operational changes to enhance quality and efficiency.
• Assist in managing vendor relationships, including direct repair programs, salvage, and subrogation partners.
• Track team performance using dashboards and metrics; identify trends and recommend improvements.
• Support after-hours claim needs and catastrophe response efforts when required.
• May be required to travel within the state for training and meeting purposes.
• Perform related duties as assigned.

• Minimum of 3 years of claims adjusting experience.
• Bachelor’s degree in insurance, business, or related field; or equivalent experience.
• Strong analytical and decision-making skills with the ability to navigate complex claim scenarios.
• Effectively coach and mentor with the ability to develop adjuster capabilities and confidence.
• Highly organized and able to manage competing priorities in a fast-paced environment.
• Strong written and verbal communication skills with the ability to collaborate across teams.
• Proficiency with claims management systems and Microsoft 365.
• Build trust through honesty, integrity, and consistent follow-through.
• Holds self and others accountable to performance standards and service commitments.
• Approaches challenges with urgency, energy, and a solutions-oriented mindset.
• Delivers customer-centric service and communicates with empathy and clarity.
• Must be able to communicate clearly and professionally via phone, video, and written channels.
• Ability to sit or stand for extended periods while working at a computer and managing multiple tasks.
• Ability to maintain regular, punctual attendance.

Preferred Qualifications

• Demonstrated exemplary leadership, mentoring, or supervisory experience strongly preferred.
• Industry designations such as CPCU, AIC, or equivalent coursework are preferred.
• Bilingual abilities (Spanish, Hmong, etc.) are a plus.

What You'll Love About Rural Mutual Insurance:

We are a leading property and casualty insurance company based in Wisconsin, well known for our financial strength and longevity in the insurance industry. Our reputation in the marketplace ensures stability and opens up numerous growth opportunities for our employees.

We created a welcoming place to work with friendly and professional leadership. We are known for the great care we take with our staff, our agents, and our customers. We are passionate and determined about delivering the best customer service, preserving insurance industry knowledge, and making a difference through the work that we do.

We believe in a healthy work/life balance and, to that end, offer a competitive and comprehensive compensation package including health, dental, life, LTD, and vision insurance as well as an employee bonus plan, matching 401(k) plan, and generous time off benefits.