Auto Damage Appraiser, Southern CT

The Auto Damage Appraiser is responsible for inspecting vehicle damage, preparing accurate repair estimates, and negotiating claim settlements along the Connecticut shoreline (I-95 corridor from New Haven to Stamford/Greenwich). This is a field-based role requiring daily travel, strong customer service skills, and the ability to work independently while managing claim costs effectively.

Responsibilities

• Inspect vehicle damage and prepare detailed repair estimates
• Negotiate and settle partial and total loss claims within authority limits
• Issue payments to appropriate parties
• Maintain accurate and timely claim documentation
• Complete re-inspections and supplemental estimates in compliance with state regulations
• Serve as a liaison with body shops in the network
• Ensure adherence to estimating guidelines, production standards, and expense control measures
• Deliver excellent customer service and maintain strong public relations
• Handle recovered theft and fire claim reports
• Participate in team meetings and catastrophe (CAT) response when needed, including travel

Qualifications

• Valid Connecticut Auto Damage Appraiser License (required)
• 1–3 years of auto appraisal or claims experience
• Valid driver's license with a clean driving record
• Strong communication, negotiation, and organizational skills
• Ability to work independently with minimal supervision
• Mechanical aptitude; body shop experience is a plus
• Comfortable working outdoors in various weather conditions and inspecting vehicles in tight or challenging environments
• Willingness to travel, including extended stays, for catastrophe claim assignments
• Must have easy access to and be able to travel daily along the I-95 corridor in Connecticut

Perks and Benefits

• Company car
• 4 weeks accrued paid time off + 9 paid national holidays per year
• Tuition Reimbursement
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Convenient location in Downtown Boston directly across from South Station and Pre-Tax Commuter Benefits

The pay range for this position is $61,500- $79,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.