Auto Service Centre Manager

Job Summary

The Service Centre Manager is responsible for overseeing daily operations of the automotive service center, ensuring high-quality service delivery, customer satisfaction, revenue growth, and efficient workshop management while maintaining manufacturer and company standards.

Key Responsibilities

• Manage end-to-end operations of the service center including workshop, service advisors, technicians, and support staff
• Ensure timely vehicle servicing, repairs, diagnostics, and quality control
• Monitor customer satisfaction, handle escalations, and resolve complaints professionally
• Achieve service revenue, productivity, and profitability targets
• Plan and control workshop capacity, manpower, and job allocation
• Ensure compliance with OEM standards, safety regulations, and company policies
• Manage inventory of spare parts, tools, and equipment in coordination with Parts Department
• Analyze service reports, KPIs, and MIS to improve performance
• Train, motivate, and evaluate service staff and technicians
• Coordinate with insurance companies, suppliers, and warranty claims
• Ensure cleanliness, discipline, and proper documentation in the service center

Requirements & Qualifications

• Bachelor’s degree or Diploma in Mechanical / Automotive Engineering (preferred)
• Minimum 5–8 years experience in automotive service operations
• Proven experience as Service Manager or Workshop Manager
• Strong technical knowledge of vehicles and diagnostics
• Excellent leadership, customer service, and communication skills
• Proficient in service management systems / DMS
• Ability to manage pressure, deadlines, and customer expectations

Key Skills

• Workshop & team management
• Customer relationship management
• Budgeting & cost control
• Technical troubleshooting
• KPI & performance analysis

Job Types: Full-time, Permanent

Pay: QAR10,000.00 - QAR15,000.00 per month

Education:

• Master's (Preferred)

Experience:

• Managerical role in Auto Service Centre: 5 years (Preferred)
• Auto Service Centre: 10 years (Preferred)

Language:

• Arabic (Preferred)
• English (Preferred)