Automation Engineer

We are seeking a proactive and skilled Automation Engineer to join our dedicated Process Automation Scrum Team. This role is in support of our efficiency strategy, focused on eliminating manual work across the organization through the strategic use of automation tools. The successful candidate will be a hands-on technical expert, transforming business and operational processes into scalable, reliable automated workflows that support our internal employees and clients.

Key Responsibilities

Automation Development & Implementation

• Process Automation Design: Design, develop, and implement end-to-end automation solutions using the team's core tools: PIA, various scripting languages (e.g., Python, PowerShell), and Microsoft Power Automate
• Operational Automation: Focus on high-impact operational areas, specifically automating NOC (Network Operations Center) and SOC (Security Operations Center) notification, triage, and resolution processes to speed up service delivery and incident response
• Business Automation: Develop automated workflows for key business functions including billing reconciliation and invoicing, procurement request management, and contract lifecycle processes
• Code Quality & Standards: Write clean, well-documented, and efficient automation scripts and flows. Ensure all solutions adhere to company security standards, governance policies, and high availability requirements
  
  

Team Collaboration & Scrum

• Scrum Participation: Actively participate in all Scrum ceremonies (e.g., daily stand-ups, sprint planning, backlog refinement, retrospectives) as a dedicated member of the automation team
• Stakeholder Engagement: Collaborate closely with process owners and subject matter experts (SMEs) from IT Operations, Finance, Security, and other departments to gather requirements, map existing manual processes, and validate implemented automation solutions
• Process Intelligence (PIA): Utilize PIA insights and data to prioritize automation opportunities, define project scope, and measure the realized business value (e.g., time saved, error reduction) post-implementation
  
  

Requirements

Experience:

• 5+ years in Automation Engineering, preferably in MSP (Managed Service Provider), IT services, or consulting environments
• Strong background in IT operations and business process design
  
  

Technical Skills:

• Proficiency in automation tools like PIA (Process Intelligence Automation) and Microsoft Power Automate
• Strong scripting skills in Python, PowerShell, and possibly other languages
• Ability to design and implement end-to-end automation workflows for both operational (NOC/SOC) and business processes (billing, procurement, contract lifecycle)
  
  

Methodology:

• Familiarity with Scrum/Agile practices; active participation in ceremonies
• Experience collaborating with stakeholders and SMEs to gather requirements and validate solutions
  
  

Other Skills:

• Strong documentation and adherence to security standards and governance policies
• Ability to maintain and improve existing automation solutions and develop reusable components
  
  

Key Deliverables

• Reduce manual processes by 25-35%
• Contribute to margin improvement through automation
• Help position the organization as an industry leader in automation
  
  

Soft Skills

• Proactive, collaborative, and able to work cross-functionally
• Strong communication skills for stakeholder engagement