Williamsville, NY

Business Development Representative (BDR)

$17 - $20/hour + Bonus & Great Benefits!

Previous BDC, Sales, Customer Service, or Call Center Experience preferred but not required.
We train for your success!

Please Click “Apply Now” or at www.WestHerrJobs.com

West Herr Toyota in Williamsville, NY needs to hire a BDR who will report to the BDC Manager. This position performs duties associated with supporting the dealership’s service department in all aspects of enhancing customer service and streamlining communication. We aim to optimize service operations, increase customer satisfaction, and foster ongoing relationships with clients.

• 
  $17 - $20/hour depending on experience
• Medical, Dental, and Vision Insurance
• 401(k) retirement plan with matching contributions
• Vehicle purchase program
• Comprehensive employee recognition programs
• Opportunity for advancement

Essential Duties and Responsibilities include the following:

• Call, text, and email customers with a quality response in a timely manner.
• Efficient and Effective Appointment Scheduling
• Follow up on Service Inquiries
• Ensure a smooth process for customers bringing in their vehicles for maintenance or repairs.
• Promote full transparency in all aspects of our process.
• Involve Supervisor/Manager immediately in any situation that escalates negatively.
• Adhere to West Herr’s Core Values: Empathy, Integrity, and Teamwork
• Perform other related duties as required and assigned to meet business needs.

Qualifications/Requirements - BDR:

• Effective oral and written communication skills,
• Excellent interpersonal skills.
• The ability to remain organized in a dynamic environment, positive attitude.
• Be a team player with the BDC and Service Department and the Group as a whole.
• Please upload your resume and also apply at WestHerrJobs.com
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.

Why West Herr? 
It’s a perfect opportunity to join a fast-growing expanding organization.  Today we represent 25 brands with over 39 locations in the Buffalo, Rochester & Syracuse area.  Our company is family oriented, locally owned and operated since 1950.  Plus, we have been named Buffalo’s Business First Best Places to work every year since 2005 and have received the Better Business Bureau’s business ethics award every eligible year since 1998.